Of all the silly things said about this awful release, this is the silliest.  Firing “most other employees”, which I assume includes those who actually know how to engineer the product, and hire new people without a clue?   Give $2000 per customer “to start with”?  If there are a mere 1 million customers, that’s a bill of $2 billion (and The LA times recently reported that Sonos is actually in 15 million homes).

Think before you post, Dr.

That's your rather patronising opinion of course.

No, I wouldn't fire those who know what they are doing but the evidence suggests that there's not too many of them.  I'm afraid we have to take a zero tolerance to incompetence when it's changing the experience of those who have invested $1,000s in Sonos equipment from very good to awful.  You may be prepared to put up with that but I, and many, many others, are not.

Yes, investors should dip into their pockets to compensate.  That wealth extends well beyond the market value of Sonos.  Maybe investors should instigate a clear out themselves to avoid it.

First of all, I’ve had no problems (except missing album art for my local library) since day 1.  Though I sympathise with those who do have problems, I realize that starting from scratch with all new “competent” developers isn’t going to fix anything, except the ego of the pitchforks and torches types who aren’t satisfied until they see heads on pikes outside Sonos headquarters.

Second of all, to expect investors to shell out $30 billion in compensation is still the silliest thing I’ve ever heard, and I just lived through the most bizarre election cycle ever.  

I’ve just switched the second of my two Sonos households back to S1. I’m fortunate in that the only device in my collection that won’t run S1 is an Era 300. I’m OK with this as a standalone AirPlay speaker.

It took me three solid hours to complete the ‘downgrade’, but the difference between the S1 and S2 apps is night and day, so the time investment was worth it.

Compared to S2, the S1 app loads instantly, is much more responsive to inputs such as volume changes, and is simpler and more streamlined. (Want to change room, then hop back to what you’re browsing? Simple, quick clicks on the bottom tabs, not faffing around with sliding overlays.) My family is happy again.

The S2 app is a hot mess: even if it were responsive and reliable, it would still be a UX shambles. And to release it originally with numerous features removed (including the ability to downgrade to S1!) was an incomprehensible business decision. Spence really should have departed.

So, no, Sonos evidently isn’t going to take the actions proposed in this thread. But it has lost customers, including any future purchases from me.

A reasonable post with which I do not disagree that much.  Contrasted with the OP who thinks everyone should be fired (even those who can fix things) and $30 billion be given back to customers (“to start off with”), it makes the OP seem even more like hyperbolic nonsense.