We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.
I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.
thanks!
Best answer by BiliBug
You can’t, unless they restore the old version in the App Store.
It was foolish for them to submit this mess as an update to the S2 app, instead of as a new app.
Iv found a way. S2 now installed on my phone and iv turned off auto update. See if it lasts. apkmirror.com.apk. If your able to get an email address over to me ill try send you the file…
Steve
Hi Steve, are you talking Android or IOS? As the apkmirror site only has Android as far as I can see.
Thanks for your answer.
Marcel
It would appear that by the lack of responses to thousands of upset users that Sonos doesn't give a damn. They release an unfinished app, scrap a fully functioning one and then hide!
Sono you are a terrible company. My mental health relys upon playing music to help me, but now I struggle with that. The lack of functions are not allowing me to set up my surround system and the rear speakers drown out the centre front.
I tried rolling back the app but could not get it to control my system and it constantly brought up red fots with update instructions. App kept telling me the version I was using no longer functions. I feel like Sonos are bullying me i to using a substandard app and they don't care
Iv found a way. S2 now installed on my phone and iv turned off auto update. See if it lasts. apkmirror.com.apk. If your able to get an email address over to me ill try send you the file…
Steve
That’s a great offer. Sadly, Apple based people won’t be able to use this solution, but very helpful for those on other formats.
It's an absolute joke. FIX IT SONOS. Roll back until it's fixed. How the hell Sonos are going to move on from this god only knows. 🙄
Just joining in to agree that I want to revert back to the prior app. Sonos needs to make this happen
Appears Sonos prematurely released another version of the IOS application, missing critical features (ie wi-fi configuration). Thankfully I’ve an old Galaxy tablet that has the legacy application which facilitates the support needed to make my system functional again.
If you have a windows computer and do a google search for: GitHub itunes charles, you should find the answer how to do it. The string I needed was 864228318 but that might or might not depend on location so follow the instructions on that page you’ll find. There likely is also a way using Mac.
Like it’s said there, it looks overwhelming but following the instructions it’s easy. Well worth the effort for me. I’m back in 16.1 on iPhone. Before downgrading, I enabled the Sonos Voice Location for weather feature in the new app.
Also have to make sure any VPN is off for a short time as that screws the download 😢 1 hour after trying repeatedly no joy. Sudden brain wave and works first time 🤦♀️
We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.
For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.
For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.
From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.
Thanks for this. Helpful to hear from an exporter to help me realize I’m not crazy. One thing I don’t understand though is how this new version makes them more profit. They profit by selling products to customers, so pissing off existing customers and getting and reputation is hardly purring profits before customers. It’s putting stupidity before customers (and eventually profits, which will certainly suffer if they don’t fix this). As you said, you’re already looking elsewhere, which is the last thing their shareholder want to hear.
We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.
For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.
For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.
From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.
Thanks for this. Helpful to hear from an exporter to help me realize I’m not crazy. One thing I don’t understand though is how this new version makes them more profit. They profit by selling products to customers, so pissing off existing customers and getting and reputation is hardly purring profits before customers. It’s putting stupidity before customers (and eventually profits, which will certainly suffer if they don’t fix this). As you said, you’re already looking elsewhere, which is the last thing their shareholder want to hear.
They are clearly looking to go to some sort of streaming/pay monthly model. They don’t appear to realise the system that a large number of their users, use. And the fact that we all bought a speaker system not a streaming system. If they want to go that way fine but they need to develop a separate remote and supply it free of charge to us all. After all if it no longer works at all because of their update and there is no hardware remote and no warning then that is what is required.
Not even software products remove support overnight with no warning (usually) and even then it’s no new updates, use software at your own risk. Not on the stroke of midnight your system will no longer work anymore.
This Cinderella has gone back and found her glass slipper and has decided superglue is the way to move forward so at the very least she can still dance. I think Sophie says it best :
If I Can't Dance by
Sophie Ellis-Bextor
Chorus:
If I can't dance
If I can't dance
Oh, baby, if I can't dance
If I can't dance
If I can't dance
Then I don't want any part of your revolution
Everyone needs to flood their support team and online chat about rolling back to the old version. I just did, of course I got the “our engineers are working on it.” Just bring back the previous version. It worked flawlessly. If this isn’t fixed, I’m launching my Sonos products into the trash and am canceling my order for the 3 ports I placed for 3 additional zones and going with Denon Heos. It’s outrageously bad, someone needs to be fired.
You should look at Wiim streamer. Great app, compatible with all the services, streams hi res, has a better dac and costs less than half of the sonos port.
Just adding another voice here - its Friday evening, I went to chill with some music and discovered that my app had updated and having to reconnect and all the usual getting mad as I just wanted to play some of MY music from MY Library on MY system. And then discovered I can no longer search MY library !!
What a way to start the weekend. Thank you Sonos, the annoying “your app needs updating” has just been superseded by effectively turning my system (which has around 15 components) into a brick. I tried calling support really just to vent and its a 115 minute wait….. says it all.
Oh, but while waiting I discovered that my Mac (which has not updated the no longer supported app) still works so after an hour I now have some music playing…..
To echo everyone here, its standard practice to have a roll back strategy - just enable the previous app like they have the S1.
Sigh, sounds a lot like the end of an era which started so well…..
Everyone needs to flood their support team and online chat about rolling back to the old version. I just did, of course I got the “our engineers are working on it.” Just bring back the previous version. It worked flawlessly. If this isn’t fixed, I’m launching my Sonos products into the trash and am canceling my order for the 3 ports I placed for 3 additional zones and going with Denon Heos. It’s outrageously bad, someone needs to be fired.
I did a support chat. He said they are working to bring features to the new app. I told him no one cares about the new app, that we just want the app that works - they can roll out the new one once it a legit replacement. I just want to rollback until. Of course he stayed on the “company script”. But I still think it is worth doing to lodge a complaint.
In the mean time, I have installed SonoPhone on my iPhone. $3 and completely worth it - it works. There are some limitations, but clearly disclosed - before you download it and hose yourself! Shocker, right?
Otherwise there are some tools that supposedly can restore an old version of an app if you have an iTunes backup on your computer. I thought about backing the app up from my wife’s non-corrupted phone and then installing it, but the tools to do it were much more expensive than the SonoPhone app and who knows if than will actually work. You can Google for Apptrans and you’ll see a few.
You can’t, unless they restore the old version in the App Store.
It was foolish for them to submit this mess as an update to the S2 app, instead of as a new app.
https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/
I just downloaded this version 2 app and after a week I finally have music again. It works perfectly on Android.
Please just say you love us Sonos and publish the old app as a new app and let us all going back to loving you until all the bugs are worked out of 80. I’ll be glad to be a beta tester and help.
I hope they reverse this very fast. As a recording artist, I use Sonos to listen to demos and early mixes of songs before going back to the studio or prior to releasing music. So I rely on the ability to connect to my computer’s music library. NONE of these files are on any streaming service. This was a very short-sighted “upgrade.”
Sonos is totally ruining its name with this new app . No systems work with it. Has anyone figured out a way to reinstall old version for Android?
You can download the old version here:
https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/
excellent tip ! - but - I downloaded the 16.1 version, installed - and it gives me the opportunity to downgrade my Boost to S1 - but it want to upgrade the app also - so the downgrade is prevented from finishing - and tips on how to prevent/circumvent this ? :)
We as a Sonos community need to force Sonos to put the S2 version app in the APP store for IOS.
It is clear from all the comments and the 1 hour waiting time for phone support that this MUST happen.
Lets get the Lawyers involved with a class action suit?
I am thinking about selling all my Sonos products with that useless new app. Such a disappointment…
If anyone knows how to get S2 back, I am all in!
Steve, can’t you just tell us how you managed that? Are you talking about the original S2 prior to the May update? I have my playlists on my desktop, and refuse to update. I can play my playlists on my iphone, but cannot access any speakers but two (and I have many).
I will never buy another sonos speaker and I have cautioned people about what happened who were thinking of buying sonos speakers but I advised them: go elsewhere.
Sonos had a great thing going until someone at the company decided if it ain’t broke, let’s break it.
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