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WHen I update my music library (which is mainly held in Itunes - copies of CDs, playlists etc), the Sonos desktiop app now creates duplicate ‘playlists’ - although each new version is not necessarily the same as the original or even (in some cases) even remotely similar. I tried updating a couple of times before I clicked that each time I updated the library another random duplicate-which-isn’t-a-duplicate would appear, so my music library is now a disaaster area and even less use than it has been since the May Outrage.

I see that somebody raised a version of this query three monthsm ago and got a ‘best answer’ from SOnos of (1) we know it’s a problem from 16.3, and (2) we don’t know when we’ll get around to fixing it.

I’ve pretty much stopped using Sonos at the moment, so I haven’t been following the update management. Is there anybody still  there and are we still expecting our systems to  work again as they once did?  Is there a work-around useable by anyone other than IT professionals?

Hi @Andrew_77 

Thanks for your post! And, apologies for the delay.

Sorry to hear of the issue you are having with your iTunes playlists - I have not heard of any duplicate playlist issues with Music Library, though there was an issue with duplicated compilation albums using the Album Artist tag, now fixed, but this had nothing to do with playlists specifically.

So, I have to assume that this is due to something local - perhaps you have two iTunes-generated xml files in your library, for example.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to remotely connect to your computer and find the source of this issue you are having.

I hope this helps.

 

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