Disaster App Update 80.xx.xx - May 2024


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I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L


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I had hoped that Sonos might notice that the new app is a disaster.  However, after reading the comments posted since my first comment, nothing has improved.    It does not seem like Sonos is the least concerned about this.

I’m not a Sonos supporter but you still having issues is not the indicator that Sonos hasn’t noticed, or that nothing has improved, or that Sonos isn’t the least concerned about this.

There has been an update almost every week since the new app was launched, and you can Google ‘Sonos Release Notes’ to read the adjustments that have been made. They have also published a schedule of fixes (which does move a bit admittedly). 
So as I said - I’m not supporting Sonos, just pointing out the laziness in your posting…

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Hi. ERA 300 , connected as a surround. I can't hear any sound from the speakers on my side. Which are clearly audible to the sides and upwards. I updated it normally. all speakers work on Bluetooth, but in the surround only the external and upper ones. Maybe this is how it should be? I haven't listened to speakers close to my ear before.

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The new Sonos app is total garbage and needs sorting quickly. I’ve got a sound bar, sub and speakers all around my home which have cost me a small fortune and now the whole system is rubbish. The app keeps telling me I don’t have any connected devices, turn the volume up / down and it takes ages to respond. It’s disgraceful and Sonos need to sort it out quickly and suggest they rollback to the previous app before they start losing loyal customers. 

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Hi. ERA 300 , connected as a surround. I can't hear any sound from the speakers on my side. Which are clearly audible to the sides and upwards. I updated it normally. all speakers work on Bluetooth, but in the surround only the external and upper ones. Maybe this is how it should be? I haven't listened to speakers close to my ear before.

Surround speakers will only play sound when the tv or movie content needs to send sounds there. They are largely atmospheric speakers and will play significant sound only infrequently, specifically when the sound mix calls for that certain speaker. On your now playing screen, does it say 5.1 Dolby (or Dolby Atmos) - ie. is it playing content that has surround?

Try playing Music on your home theatre (not Bluetooth). Ensure Music is set to Full in your surround settings. Does music play from them then? If so, they are very likely all working fine. 

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Hi. ERA 300 , connected as a surround. I can't hear any sound from the speakers on my side. Which are clearly audible to the sides and upwards. I updated it normally. all speakers work on Bluetooth, but in the surround only the external and upper ones. Maybe this is how it should be? I haven't listened to speakers close to my ear before.

Surround speakers will only play sound when the tv or movie content needs to send sounds there. They are largely atmospheric speakers and will play significant sound only infrequently. On your now playing screen, does it say 5.1 Dolby - ie is it playing content that has surround?

Try playing Music on your home theatre. Ensure Music is set to Full in your surround settings. Does music play from them then? If so, they are very likely all working fine. 

the speakers facing the ears do not work in both 5.1 and music. if you use Era separately as a Bluetooth speaker, then all speakers work both on the left and on the right.

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What about not Bluetooth music? ie music through the Sonos app. (edit: sorry, you answered this…!)

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What about not Bluetooth music? ie music through the Sonos app.

They only work in walls and ceiling. Pointing towards the ears does not work

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What about not Bluetooth music? ie music through the Sonos app.

They only work in walls and ceiling. Pointing towards the ears does not work

I turned on the Bluetooth software to make sure the speakers and amplifiers were physically working properly

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Hmm… Hopefully others on here who own Era 300s can help further.

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Hmm… Hopefully others on here who own Era 300s can help further.

Okay, thanks, I'll try to reset them.

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Hmm… Hopefully others on here who own Era 300s can help further.

Okay, thanks, I'll try to reset them.

complicated technique... because as it turned out, the Era300 has two surround channels, one side channel and one rear channel. Everything works in 7.1.4. In 5.1, there are only side rears or it's so quiet that I can't even hear them.

Anyone tried the connection to nas in latest version on android?

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Hmm… Hopefully others on here who own Era 300s can help further.

Okay, thanks, I'll try to reset them.

complicated technique... because as it turned out, the Era300 has two surround channels, one side channel and one rear channel. Everything works in 7.1.4. In 5.1, there are only side rears or it's so quiet that I can't even hear them.

I can't find information anywhere on how the ERA300 speakers should work if connected as rear speakers. Before buying, I knew that only one front speaker was turned off. And the rest have to work, right? If they have to, then either my software is not working properly, or my ERAs are faulty.

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Hi @AndreyN1971 

You are off-topic for this thread - surround speakers working or not working has little to do with the Sonos app.

I suggest you create a new thread asking for help. You can do so at https://en.community.sonos.com/topic/new

Stay away from Sonos
Iv been on the phone to sonos for 2hours 40 mins and they still can’t resolve the connectivity issue and put me back on hold again. They will try blaming WiFi to Apple Music 
AVOID SONOS!!!!!!

Dont anymore of their products 

switch before you waste any  more money 

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