Hi, I have the exact same issues as you.
In the last week I have spent in total 5 hours on the phone with Sonos support on three different occasions, each time escalated to a higher level of support. Together we tried all sorts of things. We’ve of course restarted everything several times, done factory resets on everything including my router. Changed settings back and forth and sent about 50 diagnostic reports...
No other connected devices in my home are malfunctioning - only the Sonos speakers, and I did not have these problems pirior to the release of the new app. On the last call I had to hang up after about 1hr 45min since I had other things to do… The were going to continue their investigation and let me know of any progress via email.
So, unfortunately I have no solution for you - I can only recommend that you contact the support to let them know that you also are having problems and let them try to help you.
Excellent thank you. It’s quite the pain. Not exactly what you’d expect from Sonos really. I’ll log it with them. Thanks for the update. I hope yours gets sorted soon.
@JohnBaker one option, that is frequently suggested here, is fixing your IP addresses at the router. This seems to work for some and suggests that the Sonos management of IP addresses in your local network gets messed up. Note that this is not the same as assigning a static IP address which Sonos do not support as far as I can tell. Definitely worth a try.
My other suggestion is patience 
Crazy as it sounds this is how I approach the glitches when they occur because they usually pass. My guess is that Sonos sorts itself out behind the scenes but as an example if the volume is not responding I just press as I see the volume level change rather than press lots of times. The app, in my experience, does not respond well to being overloaded with requests when the system is responding poorly.
Avoid resetting or rebooting devices, unless absolutely necessary, as my experience is that you can end up with more pain.
Good luck.
Ok cheers. I’ll look into the ip addresses and see what that does.
It’s just a shame that I’ve a fairly expensive system and over the 10+ years I’ve had it, I’ve had various little niggles with it. As you say, I usually wait and then pass, but now, this issue is quite the irritation and not what I’d expect from the company. I’m also loathe to phone the support line to have to go through the turning on and off again, resetting etc that has already embuggered me thus far.
cheers for the reply though, it is appreciated. I’ll look at the ip stuff.
I bought Sonos because my computer illiterate brother in law was able to get it working and until 7th May I never had issues. I’m expecting it to get better but I never thought it would take as long as it has.
If it helps, a few weeks ago I had a really bad Saturday morning with Sonos. It was really unstable and took hours to settle down but settle down it did.
Do the IP assignment first.
If you are still frustrated…
Unplug all but one Sonos, wire it to your main router.
Power it down, reboot router, power it up.
Try the updates and see if they go in.
Power up the next Sonos and run the updates.
Hi @JohnBaker
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with your Sonos system.
As you have mentioned Sky, do you have Sky Q at all? If so, please reboot all your Sky Q boxes by unplugging them from power for a moment.
If that clears up all the issues you are having, then the issue is that the Sky Q boxes are rebroadcasting the signal from your Sky router, but not doing so in a way that works with what Sonos needs from a network.
After a reboot of the Sky Q boxes, your Sonos devices will connect to the Sky router - until either the router or the speaker is rebooted, that is. As to a more permanent solution, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - you may need to alter settings on the Sky Q boxes.
I hope this helps.
