Boost missing in new updated sonos app May 7th 2024

Should add trueplay not working properly or at all on the main system and still not available at all on android. WHY ? conflict issues with Alexa too.

Shame because sound is great when the system works properly.

I called in on Boost issues since I upgraded to Eero Mesh.  The first answer from support was an unsupported config change on Eero. The next time I called in they gave me a ‘workaround’ to setup bridge mode which wiped out my Wifi. I had tor reset to original and reconfigure. I asked if I should eliminate the boost to fix the problem with speakers dropping out. They said “maybe”!  Bad support especially since I provided diagnostic output from Sonos app for each call. I worked my life in software, network and OS support teams for HP, Sun, Oracle,Dell but I gave up on them.. My issue was intermittent dropouts of  speakers in 5.1 setups. And, like you, my router map always shows all speakers present and connected via boost hardwired to the primary router. So this looks like a boost issue, app issues, or boost coexisting in mesh env. They know they have an issue and won’t own up to it is my best guess. I guess I’ll try eliminating the boost at some point. Really really disappointed in this company and am upset I spent THOU$ANDS on these speakers and worse - recommended to others who purchased. Now I own THEIR problems too!!!

Same issue as the rest of you all - boost is missing and like many of you I tried a reset and no joy. The new app is horrible. They need to republish the old app and make this new one a “beta” and optional for those willing to test it for them while they get it working. This whole experience has completely damaged the reputation of Sonos.

So 4 years or so ago, I had 3 Play 5s, 2, Play 3s, 2 Connects, and a Move and a 3000sqft home with 5 Orbis, 1 hub and 4 spokes. Whenever I would try to play stuff everywhere the system became flaky. Devices would randomly appear and disappear, changes in volume on one device would stop all the others, and, basic system sluggishness.

When I called support, their solution was simple. Buy a Boost. I did and it fixed everything. Snappy response, no more slugishness or negative performance.

That was of course until this new app.

I have reset the poor thing a least 20 times and tried to add it back in the last two apos but this is what consistently happens. The apps finds the newly reset Boost (wired directly to the router, of course); prodeeds to add it to the system; determines the Boost needs a firmware update which it does successfully; reports that the Boost has beeb added.

Sadly, the system details report it is unavailable.

Sonos support had me try connecting one of the other devices to the wired ethernet (of course, connected directly to a port on the router) but that basically took me back 4 years. Whenever I would try to play stuff everywhere the system became flaky. Devices would randomly appear and disappear, changes in volume on one device would stop all the others, and, basic system sluggishness.

Most recent app doesn't fix anything, the behavior is the same.

Additionally my Onkyo Amp which has a “works with SONOS” feature whereby playing through the Connect connected to it would previously turn on the amp and play the connect feed automatically. Opps, broke that too.

My only guess at why this new app sucks so bad is that the CEOs son just got his degree in programming and was giving this chance to show his digital metal. Results apparent.

Also suspect that once included in the system devices cannot revert to the old app, even when sideloaded. So, we're stuck. Hitched to the good or bad updates.

I'm facing the same. My 300's were stuttering and the boost would not reconnect after the update.

I've had to hard reset my Arc, Sub & 300's. After starting from scratch and reconnecting everything back, the boost was found and registered to the system but is only showing Unavailable under "About your system"

Turning the status lights on/off works on everything except the boost. I have no idea whether or not it's working.

I’m thinking……. “NO” …. ?!?

I don’t know what I can add to this thread but Sonos is definitely not the company it was 10 years ago.  Issuing an app or software update and not suggesting, anywhere that I saw, to “remove the Boost” has caused me a few hours of frustration on  a system that was so dependable for a long time.  I think the new regime is feeling the financial pressure of trying to get the stock price up and turning out some very buggy and lame software at the same time.  Although I commited to Sonos a long time ago, I cannot in good faith recommend their products to any of my friends.

After removing the Boost and wiring one of my Play 1’s directly to the Orbi Router everything seems to be back to normal.

Thanks to all of you who helped on this journey.

My songs have been dropping and skipping bad both upstairs and down. Keep losing Music library too (not sure if it’s related to Boost.) I’m disconnecting Boost and connecting system to Wi-Fi.

Shame on Sonos for not giving us an update of either a tech problem or Boost retiring. How hard is it to make an announcement in the community. 

So far, I’ve had to call Sonos Tech Support 3 times in 3 days, after waiting forever to get through each time re the new app. My 17-speaker system’s connection to my PC iTunes music library file has supposedly been fixed each time. After extensive times indexing, still no playlists; no Boost showing; erratic speaker connections; skipped songs; etc. Pathetic & unconscionable!

Instead of Sonos now being pre-occupied with peddling new products, how about them getting existing systems & components back to proper functionality, as originally marketed!