Answered

Apple Music Playlists Greyed Out in Sonos App

  • 20 October 2022
  • 6 replies
  • 214 views
J

Since updating the app I am no longer able to play Apple Music playlists through the Sonos App. Is anyone else having the same issue? 

I have removed Apple Music from the app and waited 10mins before reauthorising and still it’s not working. 

Is this an outage on Apple side or a problem with the recent Sonos app update?

Thanks,

 

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Best answer by Corry P 21 October 2022, 12:38

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6 replies

Corry P
Userlevel 7
Badge +18

Hi @Justinmc et al

We are aware of this issue, and are co-ordinating with Apple on a resolution. There is no timescale for a resolution at present. We do however have the following workarounds for you to use in the meantime:

  • Airplay from the Apple Music app (with compatible Sonos products)
  • Access the playlist via a search in the Sonos app, rather than by browsing the library

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
speedyrite

Had the same issue yesterday. Did nothing. Left things overnight. This morning, all working fine. Presumably a Sonos back end issue which has been sorted out.

Airgetlam

So, what did Sonos support say when you called them?

Bruce
S

Having the same issue, was working fine two days ago.

R

I experienced the same issue after the 14.18 update on iOS with Apple Music Playlists (error 802 songs cannot be added to the queue). A few others also had the same issues as discussed on reddit’s sonos subreddit.

SONOS subreddit

Airgetlam

Using which Sonos controller? Using S1 or S2?

Bruce
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