Apple Music library not available, please check soon.

  • 2 December 2020
  • 1 reply

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!

Diagnostic number: 1075133482


Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

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1 reply

Userlevel 6
Badge +16

Hi @Pasta Disaster, Thanks for reaching out, and welcome to the community. thanks for sending a diagnostic report and sorry to hear about this issue on the Apple Music Library. I’ll ask some questions to further check on this issue. 

  • On what device are you accessing the Sonos App?
  • When did it start happening that it was lost?
  • Are there any changes made on the settings or the music path before this issue occurred?
  • How many total songs does she have on her Apple Music Library?

Answers to these questions will help us check what could be causing this issue.

Let us know how it goes and we're here to answer any further questions you have.