Hi. Does anyone else have the issues where the Sonos app is fine for a week but crashes, very consistently, once a week? It requires a delete and reinstallation then works again for a week before we repeat. I’d love to avoid it, what am I doing wrong?
I’m on an apple iPhone 15 Pro with the latest OS 18.1.1. Problem has been consistent through the last several OS and app updates and pre-existed OS 18.
Best answer by Airgetlam
No, not having that experience at all. Sounds like you may have other issues going on. The next time it crashes, and you have to reinstall it, submit a system diagnostic within 10 minutes of that crash, and call Sonos Support to discuss it. The diagnostic gathers information from the speakers in addition to the controller, there might be information there to explain why the remote control (the app on your phone) is crashing, since all the real action is on your speakers.
No, not having that experience at all. Sounds like you may have other issues going on. The next time it crashes, and you have to reinstall it, submit a system diagnostic within 10 minutes of that crash, and call Sonos Support to discuss it. The diagnostic gathers information from the speakers in addition to the controller, there might be information there to explain why the remote control (the app on your phone) is crashing, since all the real action is on your speakers.
A weekly issue really makes me suspect DHCP addressing issues. Really hard to pin down but simple to ignore “why” and just apply the fix.
In your router’s DHCP Settings page assign each Sonos device a static/reserved IP address. The Help screen there should have instructions.
Power down all Sonos, reboot router and controller and power up Sonos.
I still have an issue with the Sonos App after all these Sonos updates. Sometimes the app refuses to switch on, request you to join an existing network. When you have different zones all active playing music and you want to activate the tv mode, one section will still connect, after struggling the Moves 2 will still be playing music one section playing tv.
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