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A removed Sonos device reappears in the list as "Not connected" How do I remove it?

  • 19 December 2022
  • 2 replies
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ranash1995
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I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.

The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

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Best answer by Alfred Pennyworth 19 December 2022, 14:02

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2 replies

B
Userlevel 3
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Unfortunately the option to hide it is not currently working in android. This is a bug they are working on and I hope they sort it out soon. This issue does not happen in Windows Desktop S2, the device just disappears when you unplug like it did with S1. 

A
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Instead of the wrench select the room itself, you will have an option to hide it until it connects back up again. 

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