Windows desktop app won't open!

  • 1 July 2017
  • 4 replies

I am unable to open the Sonos windows app on my desktop (w10) it just hangs on the intro screen. Can anyone help? (i have uninstalled & reinstalled it to no avail!

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4 replies

Userlevel 7
Badge +23
Switch to a Sonos app that is actually designed for Windows 10 perhaps? Search the Store, try what you find 🙂
Userlevel 2
Same issue here. Worked fine but on upgrade prog sits at splash screen.
I had exactly the same issue after I upgraded to Windows 10 Creators Update.

Turned out to be a "duelling firewall" issue. Basically, the "new and improved" Windows Firewall was causing issues with my third-party firewall. I uninstalled my third-party firewall, and the Sonos app now starts correctly.
Userlevel 3
Badge +2
Hello Mezza, welcome to the community. Have you checked your firewall configuration as suggested by NZRunner? Is the controller application working on other devices in the household? Let us know.