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Answered

Unsubscribe from SONOS Marketing Email SPAM

  • November 8, 2017
  • 12 replies
  • 1997 views

I've attempted to unsubscribe from all Sonos marketing emails on multiple occasions, including contacting support. I continue to receive Sonos marketing emails despite all attempts. Has anyone successfully opted-out of Sonos marketing emails?

Best answer by Stanley_4

Well that sucks. Asking Sonos is your only good option at this point, anything more aggressive is likely to take you off all their mailing lists which is probably not what you want.

Have you tried a change of e-mail address, swap it to a gmail account where you can ignore it for months on end.

I have my e-mail program doing sorting and filing for me, I put all my Sonos related mail in a Sonos folder where it is easy to deal with.
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12 replies

Airgetlam
  • 44748 replies
  • November 8, 2017
I opted out at the first opportunity, and haven’t received a single marketing email since. Missed out on at least one promotion, but I will live.

Airgetlam
  • 44748 replies
  • November 8, 2017
Which makes me think. Is there any chance you have more than one account with Sonos? Ie you’ve turned it off on one account, but there’s another one causing you to receive the spam?

Stanley_4
  • Lead Maestro
  • 12323 replies
  • November 8, 2017
If you are unsubscribing from a web browser link try using a browser with no extensions loaded.

Ken_Griffiths
  • 22015 replies
  • November 8, 2017
Harpocrates,
If all else fails, you can always apply a filter at your email providers end, just to block such emails. Most email providers have settings that can block junk mail or they provide some kind of blacklist, so just add the necessary email addresses to those and never see them again.

  • Author
  • Contributor I
  • 1 reply
  • November 11, 2017
@airgetlam definitely only have one account.

@Stanley_4 I've unsubscribed from phone and browser, yet continue to receive emails.

@Ken_griffiths I agree this is a solution, however Sonos should fix the problem here. It's their responsibility to provide a simple means to opt-out of emails.

Stanley_4
  • Lead Maestro
  • 12323 replies
  • Answer
  • November 11, 2017
Well that sucks. Asking Sonos is your only good option at this point, anything more aggressive is likely to take you off all their mailing lists which is probably not what you want.

Have you tried a change of e-mail address, swap it to a gmail account where you can ignore it for months on end.

I have my e-mail program doing sorting and filing for me, I put all my Sonos related mail in a Sonos folder where it is easy to deal with.

  • Lyricist I
  • 2 replies
  • December 10, 2018
I'm a new Sonos user and I can't even find on their site how to unsubscribe. I would like to get only one message per week. Please tell me how to make that my setting.

Keith N
  • Sonos Staff
  • 4604 replies
  • December 10, 2018
michaellwood: In order to opt-out of marketing emails, you will need to log into your Sonos.com account and check in "My Profile". Currently, there are no granular options for how often you want emails.

  • 19684 replies
  • December 10, 2018
I'm a new Sonos user and I can't even find on their site how to unsubscribe. I would like to get only one message per week. Please tell me how to make that my setting.Further to Keith's reply, at most times of the year Sonos marketing emails are less frequent than once a week. You don't need to fear being swamped.

  • Lyricist I
  • 2 replies
  • December 10, 2018
John B, that's encouraging. I tried Keith's approach in My Profile and saw nothing about email frequency or opting out entirely. I will wait until January to see if the email traffic slows down before trying to modify setting for frequency again. Thank you both.

Smilja
  • 2907 replies
  • December 10, 2018
John B, that's encouraging. I tried Keith's approach in My Profile and saw nothing about email frequency or opting out entirely. I will wait until January to see if the email traffic slows down before trying to modify setting for frequency again. Thank you both.
See below. I maybe get one email every three months.

Stuart_W
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  • World-Class Superstar
  • 4164 replies
  • December 11, 2018
John B, that's encouraging. I tried Keith's approach in My Profile and saw nothing about email frequency or opting out entirely. I will wait until January to see if the email traffic slows down before trying to modify setting for frequency again. Thank you both.

There is NO option to change the frequency of e-mails. You either agree to receive them or not