Unable to play song-unable to connect to Apple music
Im having this problem a lot!! id tried to reset my modem, disconnect an reconnect the speaker, nothing works!! and the problem have been increasing last 3 weeks... some times a can listen music at all during the day, some times it works and suddenly in the middle of the song the music turns off or change the song.
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+20Hi Andres0901,
Please submit a diagnostic report from your system after you get this error. Then reply with the confirmation number and I'll take a look for you.
+207193779
It would be best to continue troubleshooting this issue with our phone team. Please give us a call and reference case number: 170320-002789. You can find our phone number and hours here.
Hi Andres0901,
Please submit a diagnostic report from your system after you get this error. Then reply with the confirmation number and I'll take a look for you.
I am having the same problem, my Diagnostics number is
7959558
Thanks for the diagnostic, 1192tom. I was able to take a look and was unable to determine a source of the audio dropouts. The only error message I can see is from Spotify. Do you experience this on multiple music services or only one? Additionally, we have released a couple updates since this last diagnostic report. Would you mind sending us another to get a more fresh look at your Sonos system?
Much appreciated.
Much appreciated.
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