Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.
We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.
Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
Haven’t read all 85 pages….My music library, once accessible, now not for 4+ months. Have spent hours on the phone with both Sonos folks and Apple techs to no avail. 8000 songs on my Mac laptop purchased via original cds then downloaded plus iTunes songs purchased individually not selectable/playable. My playlists still exist but now have a ‘.m4a’ extension on every song resulting in ‘unable to play…..’, not there before the May software debacle. I just want access to my music that I purchased, downloaded and had access to for years , that worked seamlessly pre-May. Furious.
m4a is the Apple Lossless file format, which I’m guessing is what you chose when you ripped your music to your Mac? You usually only see the name like that in Sonos when things have gone wrong, as they obviously have for you here.
You *should* be able to share your music folder from your Mac and access it as a network share. Do NOT select either of the first two options in the Mac App for adding a music library folder. They are broken and will never work again. Quite why Sonos continue to confuse people by lazily leaving broken wizards in the app only they can explain.
We had a power outage a couple days ago; after which nothing worked in the Sonos app and phonos+ wasn’t able to help.
I decided to take the plunge and download the latest app update, then update the system when prompted in the app.
At long last Sonos playlists display and will play in the Sonos app. Phonos+ doesn’t do anything, but isn’t needed either.
Oddly, everything is slooooow. It takes a few minutes after I display playlists or select a playlist before album art will fill in, if it ever does. The same old quirks remain, like defaulting to the top of the queue, that’s still there and still annoying but not disabling.
But it’s progress. Is there any more recent indication from Sonos if and when ‘queue editing’ and saving new Sonos playlists will return? I assume the app remains very much a work in progress.
Answering the part in bold, This page tells us their intentions on timelines for fixes.
Except it doesn't. They've already stopped maintaining it and they have missed several timelines outlined there already.
So in short, nope.
We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.
Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
This update will be rolled out for iOS and Android separately.
iOS - (Available starting today) Version 80.09.05
Improvements to setup flow
Improved performance when browsing content in Home and in Browse
Improved queue management including ability to delete, reorder and scroll
Added ability to set appearance between light mode/dark mode/system default
Continued improvements to the user interface
Added Trueplay support for iOS 18
Note: This iOS update will be deployed in phases over the coming days. Please allow until Tuesday to receive via automatic updates. If you add a player to your system, you’ll be prompted to update during setup. If you’d like to get the update sooner, go to the App Store, locate the Sonos app, and tap the Update button.
Android - (Scheduled for September 24)
Improvements to setup flow
Added ability to set appearance between light mode/dark mode/system default
Added setting to change the Alexa wake word language
You can also follow along with updates in this article:
So queue editing is now available on iOS, but not on Android? And it's not included in the next Android update on September 24??
How long? How long do I have to wait??
Sigh...
The IOS queue is not complete. You’re not missing much. There is still no option to save the queue as a playlist. There is no album art in the queue for your library music. The queue still does not follow the progress of the music. So you could be playing track 267 and when you open the queue you’ll still be on the first page. There is no alphabetical search, only a scroll bar that scrolls in small sections at a time.
I see no value in queue editing if you can’t save what you just tweeted.
Sonos software has been terrible for me for more than 10 years. I don’t know why the company makes claims that the software works with local libraries. Maybe if you own a handful of albums it works. Maybe. Failed routine updates, versions of the Sonos 1 app adding speakers on its own that were operating with Sonos 2 app and then having no way to clear out the speakers from the Sonos 1 app because the downgrade process had been removed from the Sonos 2 app; the app going haywire as a means to force me to upgrade it...Words don’t capture the disappointment that the software regularly inflicts.
In my experience, Sonos works solely as a streaming speaker. YMMV, but good luck to you if you don’t have your speakers hard wired. It surprises me that a company with such awful software was able to go public. The recent rejiggering of the app interface is terrible imho.
I don't see any update in the release plan for the local libraries, does this mean that this is what we got? So no more album art and very very slow and incomplete?
I don't see any update in the release plan for the local libraries, does this mean that this is what we got? So no more album art and very very slow and incomplete?
They’re not exactly verbose release notes, and Sonos are very careful to use phrases like “browse” not “local library browsing”.
One of the problems with local libraries versus subscription/streaming services is that there is no one agreed tagging standard for artwork (embedded vs folder.jpg, supported sizes) or other tags (the still-not-fixed compilation/guest-artist bug). So it’s possible that Sonos will basically take the view that “we do the minimum to satisfy compatibility with all the streaming services”, rather than what Wiim, Denon, pre-2024-Sonos etc do and just support “everything”.
I’m sure Sonos knows how to do local library album art; at least on IOS. The S2 orange app proves that. In the 80.x app the local library art shows when you open the Album category. The thumbnail art in that category is shown just fine. When you choose an album the large album art is shown as well. The issue is when you put that album into the queue the art is missing.
My local library files are not named folder.jpg, they are named like this example … Shostakovich, Symphony No. 10. All album art is also embedded in the tags. Obviously Sonos has no trouble finding it.
The only time I’ve had to name album art folder.jpg was when using MPD example would be Bryston.
So album art is now showing fine on IOS but unfortunately still not on Android?
So album art is now showing fine on IOS but unfortunately still not on Android?
Still no album art on Android App.
So album art is now showing fine on IOS but unfortunately still not on Android?
Depends what you mean by fine… it shows on the main playing screen, but not in any list of tracks as it used to… once upon a long ago... in a world that Sonos forgot…
At 85 pages this thread is a tough read. One thing I am missing is link to Artist details when a song is playing. The old app (which the current developers have clearly never used) had links in the three dots menu (...) that gave you a link to the artist and album playing. This great whn playing in shuffle all songs and you liked a track and wanted more from that artist. A useful feature just gone, forever?
Please, please, please. It’s been almost five months and the Android app still have problem launching on devices with Android 11. There are cases across the board from Oppo (ColorOS), Xiaomi (MIUI), OnePlus (OxygenOS) and Motorola. Even my Pixel 2, which is straight out from Google is struggling to open the app. From “it’s still kinda usable” way, it moves, but you have to wait at least 40-60 secs on SONOS logo splash screen. After that, you wait another 10-20 secs and hope it finds your system or “system not found”, which consumes you another minute again.
Have another Zenfone 5 (2018, Android 9) as spare and it can open in about 20 secs on the first launch, so definitely not “weak hardware” issue.
While many Android user may accept that their app could have fewer features from iOS, how do you earn Android users’ back if you can’t let them open and setup properly at first?
@Keith N have been lurking on reddit for a while and know that trello board thing, would you mind put this as a separate issue once app team are informed about this issue?
edit: typos
Android users wait almost a month since the last update and get Light Mode/Dark Mode settings?
Pretty sure that’s not high on anybody’s list. It wasn’t showing on any of the roadmaps or promised feature restoration lists. Nobody on this thread, or on any other thread, has been crying that they might leave Sonos because Dark Mode doesn’t work.
Make queues work properly. Make local library search and indexing work properly. Make Album Art work properly.
Android users wait almost a month since the last update and get Light Mode/Dark Mode settings?
Pretty sure that’s not high on anybody’s list. It wasn’t showing on any of the roadmaps or promised feature restoration lists. Nobody on this thread, or on any other thread, has been crying that they might leave Sonos because Dark Mode doesn’t work.
Make queues work properly. Make local library search and indexing work properly. Make Album Art work properly.
You wouldn’t believe how important Dark Mode is to some people. And not for “productivity apps” like a coding IDE tool you spend all day looking at, but any app you use for a minute here or there. Priorities are hard and everyone has their own “must haves”. There’s a reason why Sonos want to get dark mode working. There’s a reason they were bragging on Twitter yesterday about getting your expensive hifi to once-more function as an alarm clock. Our priorities (a working, preferably easy-to-use music system like the one we used to have) are irrelevant next to the kinds of things Sonos think are important (terrible new UI design and non-core functionality).
So yeah, we all have to just be nice and patient and hope Sonos one day restore the functionality our systems used to have.
At 85 pages this thread is a tough read. One thing I am missing is link to Artist details when a song is playing. The old app (which the current developers have clearly never used) had links in the three dots menu (...) that gave you a link to the artist and album playing. This great whn playing in shuffle all songs and you liked a track and wanted more from that artist. A useful feature just gone, forever?
I can see the “Browse the artist” in the 3-dots menu on Android. What I am missing is the option to go to the Album.
The screenshot is from Sonos’ MKT material. So, it was supposed to exist, but still missing as of today's version 80.09.04.
Android users wait almost a month since the last update and get Light Mode/Dark Mode settings?
Pretty sure that’s not high on anybody’s list. It wasn’t showing on any of the roadmaps or promised feature restoration lists. Nobody on this thread, or on any other thread, has been crying that they might leave Sonos because Dark Mode doesn’t work.
Make queues work properly. Make local library search and indexing work properly. Make Album Art work properly.
You wouldn’t believe how important Dark Mode is to some people. And not for “productivity apps” like a coding IDE tool you spend all day looking at, but any app you use for a minute here or there. Priorities are hard and everyone has their own “must haves”. There’s a reason why Sonos want to get dark mode working. There’s a reason they were bragging on Twitter yesterday about getting your expensive hifi to once-more function as an alarm clock. Our priorities (a working, preferably easy-to-use music system like the one we used to have) are irrelevant next to the kinds of things Sonos think are important (terrible new UI design and non-core functionality).
So yeah, we all have to just be nice and patient and hope Sonos one day restore the functionality our systems used to have.
Oh, I don’t totally disagree. I like me some Dark Mode. And yeah, I don’t have real insight in what everybody who isn’t me values the same way Sonos might. But a Sonos exodus, to the extent that it is happening and will happen, will be a result of broken core functionality -- not lack of UI polish.
I've been patient with Sonos but it is wearing thin.
Any time frame for side scrolling alphabet on local music library folder? I know you can manually search, but I always found it easier to tap on the side of the list and jump straight to the alphabetical listing that way. Otherwise my set up is more or less back to what it used to be
Music library compilations are still a mess.
Madening.
Music library compilations are still a mess.
Madening.
Especially as this is a brand-new bug introduced in August. I’ve taken to getting Foobar to spit out a .m3u playlist as I come across affected albums, so now I have two types of local library browsing - “By artist->album” and “By workaround playlist” depending on whether the album is a. all tracks with the same artist, or b. a compilation / contains guest artists. And of course you can’t use the mobile app to access them, because local browsing is still “underdeveloped”, and the “no alphabetical index” UI navigation decision also affects imported playlists. Still, serves me right for buying music instead of just renting it...
Music library compilations are still a mess.
Madening.
Especially as this is a brand-new bug introduced in August. I’ve taken to getting Foobar to spit out a .m3u playlist as I come across affected albums, so now I have two types of local library browsing - “By artist->album” and “By workaround playlist” depending on whether the album is a. all tracks with the same artist, or b. a compilation / contains guest artists. And of course you can’t use the mobile app to access them, because local browsing is still “underdeveloped”, and the “no alphabetical index” UI navigation decision also affects imported playlists. Still, serves me right for buying music instead of just renting it...
Madening. It's just nowhere near good enough.
I just want to be able to sort my Sonos Favorites lists alphabetically again…. Is this really so hard?! My logical brain is struggling to deal with random order….
I just want to be able to sort my Sonos Favorites lists alphabetically again…. Is this really so hard?! My logical brain is struggling to deal with random order….
It’s not random. It’s a “perfectly logical” by-reverse-date-added (when you expand, you get the list broken down into “All favorites by recently added”, “Albums sorted by recently-added”, “Artists sorted by recently added” etc).
I suspect this is Sonos thinking that most users want to bookmark their latest playlist, rather than weirdos like me who mostly want quick links to their 20 favorite artists. Or maybe it’s just lack of time and attention to design (as someone who builds software for a living, I know how hard it is to argue for showing items in “meaningful order” over “any seemingly-random order will do”).
I would agree. I hate databases that automatically sort on “relevance” (probably by how many times the word I searched for is mentioned), when in my job the most recent addition is always the best. For music “date added” seems irrelevant. For me folder view would work best - and I hate Plex does not do folder view.