Sonos first came to market at the perfect time, they were not the first, or possibly the best at the time, but they brought desirable products to the market at a time when people were willing to spend good sums of money for reliable, high quality products. In particular they were the best solution for people who wanted to stream their existing digital audio collection at the best quality, Sonos devices supported network streams of uncompressed of audio and also supported uncompressed FLAC files for even higher quality. This is why I and so many other customers invested thousands in Sonos hardware.
But times move on….
Over the years Sonos has failed to innovate in their primary arena of products which used to be the market leader in the highest quality audio and which justified their high price tag and in doing so have ditched their cash cow users. Instead they have put all their resources into online streaming services (sacrificing quality and alienating their core userbase), creating niche HW (trying to sell us the Emperors new clothes).
Now, in 2021 anyone who wants to share their digital audio collection is prevented from doing so because Sonos have failed to update their software beyond old protocols with dangerously poor security. Today, only a single operating system remains to host digital audio that supports Sonos - Linux, Windows 10, numerous NAS brands like Synology and QNAP, not a single one support Sonos out of the box. This is due to Sonos failing to update their software and which only supports the ancient (in use since 1990) and dangerously unsafe SMB1, a protocol which has evolved since the 90’s to support the latest security (there was practically none in SMB1) and is currently at SMB3.1.1.
So why would anyone who is looking for the best quality audio use Sonos in 2021? The only options to them are HD Audio streams which are few and far between, expensive and with limited libraries of music, but those services are available to many Sonos alternatives.
It seems that due to a failure to innovate Sonos no longer rules the roost. Who will be next?