I bought my first SONOS years ago, the S1. Absolutely love the quality, it exceeds many in the market.
Found the app to be extremely inconvenient, frustrating, and unnecessarily complicated. Years after years I bought more of your product, I waited and waited for you to eventually improve your UX and UI, STILL AS FRUSTRATING AS THE FIRST DAY I BOUGHT IT -ALMOST A DECADE AGO.
Setting it up today broke me and was a nightmare, please do something. All due respect to SONOS lovers, I respect you, but I need to be honest otherwise I would die with these words in my mouth. Please don’t try to educate me trust me I tried, I have been using it for years, and still is furious.
To anyone in Sonos support, I beg of you, please stop it with the playlist only system for tracks. I just want to play my songs in library randomly. I had to create the playlist containing all my songs from the Apple Music library solely for your app. It was 10,000+ songs that I ticked by hand. You are making me so depressed by being so bad and not improving it with this snobbish complications.