I think most of your issues are best addressed by calling Sonos Support.  They can remote access your system to see what is really going on, and/or get you to submit system diagnostics.  My system has none of the lags you talk about and you shouldn’t have to suffer them.

On the volume controls the easiest way to get from 5 to 4 (say) is to slide to zero and tap 4 times on the volume bar.

To gain greater control of volume generally, set a volume limit in the speaker’s settings.  Unfortunately, this doesn’t lower the minimum volume achievable.

I hope that helps.

Edit: actually I tell I lie, the easiest way to change volume from 5 to 4 is to have SVC installed and say “Hey Sonos, set volume to 4” or 'Hey Sonos, reduce volume by 1"

To claim small changes are “impossible” is certainly not right. 

I tend to use a kind of touch-and-hold-and-roll action on the volume slider button, and watch the number change.
 

A tap on the slider bar (if there’s space for your finger without touching mute) will also increase/decrease volume by 1.

Thank you for your help!

We could give it a shot to call support but the Sonos system is out of warranty. But we will see.

Our Sonos has no microphones (on purpose) as we value our privacy and we don’t want Sonos to start playing music during a conversation etc..

We use Sonos with multiple rooms/groups with different volumes for a balanced sound, so changing the overall volume to 0 and then tap 4 times is not an option unfortunately as all speakers change to 0 and then 4, while a room/group should have 4 and the other room/group should have 8 then.

I will try if Siri can adjust the Sonos volume.

Any other suggestions are appreciated!

I don’t have time before lunch to cover how wrong you are on almost every point.  Maybe I’ll come back later.

@ nick9669a,

sorry but it is true. It is impossible. Try it yourself to change the volume from 5 to 4. There is simply no space on the slider!

press and hold is possible but then the volume changes so many times (try it) that we suffer all the volume changes (kind of slow motion effect) that it meets along the way. It’s ridiculous but true. 

So I’ll accept that you find it impossible. But I and many others find it possible. 

https://drive.google.com/file/d/1J8-uSu17uhAUYb4jVo24igMHjLRZkgye/view?usp=sharing

Sonos telephone support does not end with the warranty 

Sonos Voice Control does not send information back to the internet, unlike Alexa or Google Assistant.  It is purely a complementary means of controlling your system.  But as you have bought gear without microphones, that functionaity is not available to you.  What’s the bit about Sonos starting to play in the middle of a conversation?  Where has that idea come from?

It’s just another way of adjusting the volume on any slider whether for a group or an individual speaker within a group.  Nobody said anything about lowering the whole system volume to zero. I’m sorry if this wasn’t made clear.  Perhaps the video linked above (if it works) will help clarify.

John B,

Thank you for your help.I don't think you quite understand us and the problems that we experience.

Thanks for the video. I completely agree with you that that is the way a volume slider should work. Although I have no sound with the video, I assume that your speakers change simultaneously with the slider. I would never bother using so much text if it worked that way for us. You have to believe me that what you are doing is really impossible for us. When we operate the slider, it goes left and right, stops several times, then continues. And the 3 speakers and sub will play different volumes independently of each other (like some kind of slow motion/delay). After about 20 seconds the sound has stabilized, but then we and our visitors are astonished to the ceiling. So you think twice before adjusting the volumes or putting on a different song. That is why we have been so disappointed in Sonos the recent months.

Your answer helped me after all! While searching for videos of people with the same experience I came across this https://www.reddit.com/r/sonos/s/Ceiv9OehFY

They claim it is due to the low hardware specifications of the Play 1 that are required to use the S2 app. This is probably why you don't recognize our experience.

If this is indeed the case (sounds logical), then it is very unfortunate that Sonos does not protect us against/explain this to us and keeps us in uncertainty for months about improvements in the new app. I think it would be best to sell my Sonos devices and buy separate quality WiFi speakers (without microphones). My confidence in Sonos that I will not have to replace all the devices again in a few months/years is completely gone.

Thank you again for your responses and hopefully have fun with your Sonos equipment.

Interesting find on the Play 1, I have a couple as surrounds and I'll have to play with this and see if i notice a difference.

Thanks

I have just tried with a Play:1 on my system and it behaved identically.  Having trouble posting the links for some reason but will try again later.

Hi ​@FamSloof .  I do not doubt for a second that the lag issues you are experiencing make your system virtually unusable.  It must be infuriating.  I am simply demonstrating that your experience is not the Sonos norm.  I think you should call Sonos Support.  But obviously it’s your choice

I think this clip from a Play:1 on my S2 system has sound.

Screen recording:

https://drive.google.com/file/d/1JY3CHxGIGHqM4n1zoSthreZzG3BkMtDU/view?usp=drive_link

“They claim it is due to the low hardware specifications of the Play 1 that are required to use the S2 app. This is probably why you don't recognize our experience.”

This is absolute  nonsense.