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Resolved - Pandora Unable to Browse or asking for Authorization Code

  • April 18, 2020
  • 106 replies
  • 5102 views
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106 replies

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  • ttelford
  • Lyricist I
  • April 19, 2020

It’s working again!!!!!!

jh61408
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  • jh61408
  • Avid Contributor I
  • April 19, 2020

It’s back!!  You can reactivate Pandora on Sonos. 

B
  • bes
  • Lyricist II
  • April 19, 2020

I am having the same problem.  It just happened today.  I echo everyone’s comments -- I don’t care whose fault it is sonos or pandora.  Get this fixed please!

    T
    • thafool
    • Lyricist I
    • April 19, 2020

    Hmmm… <looking at Sonos status page> Over 100 services listed there… Pandora is the only one down.  Yeahhh.  Pandora cares a lot about service.

    D
    • DaveCarr8
    • Lyricist I
    • April 19, 2020

    Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

     

    I forgot my code

    If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

     

    But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
     

    I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

    IT’S (Pandora) BACK… up and running again

      B
      • brwolv
      • Lyricist I
      • April 19, 2020

      Working here too

       

      1
      • 18376626
      • Lyricist I
      • April 19, 2020

      Same issue here..  I think my Sonos system has covid-19.

      A

      Thank you forum! 

      M
      • Mooney6959
      • Lyricist I
      • April 19, 2020

      Yup!  Looks like Pandora removed said heads from #$%%.

        D
        • Dnap
        • Lyricist I
        • April 19, 2020

        It’s back !!! Thank god 

        J
        • Jedfsu
        • Lyricist II
        • April 19, 2020

        https://status.sonos.com/

         

        Note: Pandora uses different servers to feed the Sonos speakers than they do to serve their own application. 

        Thank this is very helpful as we now know they are aware!

          M
          • mike.m
          • Lyricist I
          • April 19, 2020

          Solved, working again!

          H
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          • Honeybadger400
          • Trending Lyricist I
          • April 19, 2020

          This site suggests the outage started around noon pst and has been down 5 hours. https://downdetector.com/status/pandora/

           

            H
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            • Honeybadger400
            • Trending Lyricist I
            • April 19, 2020

            I lost Pandora on my Sonos and guess what? Same thing!

            Then it says to just “open product” and it will display activation code. NOT.

             

            If you look the url has the activation code in the url. The problem is that the receiving end isn’t accepting it

              E
              • etr111
              • Lyricist I
              • April 19, 2020

              Pandora outage

              https://status.sonos.com/

              B
              • bryanvincent
              • Lyricist I
              • April 19, 2020

              Hello All - mine just came back online. Give it a go. 

               

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                • Honeybadger400
                • Trending Lyricist I
                • April 19, 2020

                It’s a cloud system so usually there’s plenty of failover. I’d suspect that if someone at Sonos knew about the outage, it would be fixed within minutes.

                the problem here i think is that operations needs to realize there is a problem and then get their arse in gear! 

                  Airgetlam
                  • Airgetlam
                  • April 19, 2020

                  Sonos has absolutely no control over Pandora’s server farms. That’s up to the folks at Pandora. 

                  Bruce
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                  • Honeybadger400
                  • Trending Lyricist I
                  • April 19, 2020

                  Just tested again, looks like it’s back up!

                  N
                  • neil_911
                  • Lyricist I
                  • April 19, 2020

                  all good. it’s back.. 

                  B
                  • bes
                  • Lyricist II
                  • April 19, 2020

                  I have Pandora running on Sonos again.  Thanks for all of your comments!  At least it wasn't just me.

                    P
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                    • pehirsch51
                    • Contributor I
                    • April 19, 2020

                    Thank you so much, you two.

                    Last week I found a had three different leaks in my house and it's ending up to be my roof. I found mice in my house, and then finally, the electricity blew out at my circuit breaker box and the actual circuit breaker needed to be replaced too.

                    I didn't want to lose my music too! Hahaha

                    A
                    • astrix21
                    • Contributor I
                    • April 19, 2020

                    Same issue here, it’s broken since yesterday. 

                    Airgetlam
                    • Airgetlam
                    • April 19, 2020

                    Try unplugging your Sonos devices from power, then reboot your router. When the router comes back up, plug your Sonos devices back in. 

                    Bruce
                    C
                    • cawilliams12
                    • Lyricist I
                    • April 19, 2020

                    Sunday mid-day EST… Still out. Any ideas how to fix this? Any word from Pandora or Sonos on this?

                     

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