I now have 5 Sonos speakers, I never should have bought the latest 3 (playbar plus 2 x Sonos 3) as it was hard enough job with the original 2 Sonos 3 that I owned... Real hassle trying to get them grouped (wouldn't see the 2nd speaker), any changes to playing the 2 speakers (ie only 1 switched on) meant same issues.
I naively thought the playbar might sort issues, it didn't. Tried "forgetting" all speakers, reinstalling controller didn't work (on both phone and tablet).
Yet the cheap system in our office is a breeze, anyone can walk in, connect to wireless, download the app then control the speakers.. why not Sonos? ...Anyone walking around Edinburgh tonight might find a pile of Sonos speakers on pavement, albeit they may be in pieces as have been tossed out window.
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You have network isseus - you need to call Sonos and they will help you resolve them.
Thanks Chris, my frustration last night got the better of me! We have Google wifi boosters throughout the house (thick walls) so I did wonder if they potentially were causing the problems. I'm going to take all speakers up to room with the router, reset them, reinstall Sonos then start from scratch. Thanks again for taking time to reply
A Google WiFi mesh doesn't let you put their system into 'bridge mode'. This means it contains its own router, so all the Sonos components and their controlling devices must connect through the Google kit, not directly to the main internet router.
Also, it's understood that Google selects wireless channels automatically, switching them when it chooses to do so. This makes it quite unsuited for a Sonos system in "WiFi"/"Wireless"/"Standard" mode. Grouping in particular would be upset. The typical solution is to wire one Sonos component to a Google puck and flip the Sonos system into "SonosNet"/"Wired"/"Boost" mode. If it's not convenient to wire a player, a Boost would be required.
Also, it's understood that Google selects wireless channels automatically, switching them when it chooses to do so. This makes it quite unsuited for a Sonos system in "WiFi"/"Wireless"/"Standard" mode. Grouping in particular would be upset. The typical solution is to wire one Sonos component to a Google puck and flip the Sonos system into "SonosNet"/"Wired"/"Boost" mode. If it's not convenient to wire a player, a Boost would be required.
I'm not sure WHAT happened in update 9.3 but grouping and maintaining a group now is almost impossible. Sonos is pinging and tries to update ever 30 seconds or so and seems to hijack the UI. WHAT did you do in 9.3!
I'm on of the original owners of Sonos and have had Sonos since they first came out and have never been so frustrated with the new software/update. Now when I ask Alexa to play XYZ in a room it drops all grouped speakers. Prior it would maintain the existing group. But you can see the Sonos controller "updating" every few seconds. This makes it difficult to even regroup the speakers.
What's up Sonos?
I'm on of the original owners of Sonos and have had Sonos since they first came out and have never been so frustrated with the new software/update. Now when I ask Alexa to play XYZ in a room it drops all grouped speakers. Prior it would maintain the existing group. But you can see the Sonos controller "updating" every few seconds. This makes it difficult to even regroup the speakers.
What's up Sonos?
Thanks Ratty, I had thought of connecting to the Google puck rather than the router itself. I'll do this and I can also leave a Sonos 3 hard wired permanently to Google puck, I'm not sure about the "sonosnet/boost" settings you mention but I'll see how it goes later tonight when I start from scratch. Thanks again for assistance
Nothing to do with 9.3. https://en.community.sonos.com/announcements-228985/sonos-now-playing-with-alexa-groups-6817588
Hopefully that should help significantly. BTW you don't need to set up from scratch. Just wire the Play:3, and wait 5 mins or so for the system to switch over to SonosNet mode (i.e. its own radio mesh).
Then go to Settings/About My Sonos System and check all the devices say "WM:0" (SonosNet mode). Finally, go to Advanced Settings/Wireless Setup and remove ("reset") the WiFi credentials from the system.
If you do get any glitches you can always try a different SonosNet channel, again in Advanced Settings.
I actually may have found my "issue". For some reason the Sonos One in my garage appeared to be connected to Tune IN even though nothing was playing. I kept getting a voice message saying..."can't play music". I went back in and loaded up some local music and then paused the playback. Now, the Sonos desktop interface isn't refreshing every 30 seconds. Before you couldn't set the volume or even group speakers because the desktop player would keep refreshing the UI.
I'm still not sure why the speakers lost grouping when using the Alexa voice commands. Mind you, I have been using the Echo from the start and even coded Sonos to work through my ISY before the cloud integration. So....this is the FIRST time I've ran into this situation. Basically, the internet radio hung and wouldn't turn loose of the speaker which somehow effected the entire system. Even though the Garage speaker is NOT grouped with anything else it had an impact on the others.
Prior to this I could say, Alex play XYZ in the Bedroom, which was grouped with 4 other rooms, and everything would fall apart. All groups lost.
Pointing fingers at 9.x b/c this seemed to develop after the most recent update.
I'm still not sure why the speakers lost grouping when using the Alexa voice commands. Mind you, I have been using the Echo from the start and even coded Sonos to work through my ISY before the cloud integration. So....this is the FIRST time I've ran into this situation. Basically, the internet radio hung and wouldn't turn loose of the speaker which somehow effected the entire system. Even though the Garage speaker is NOT grouped with anything else it had an impact on the others.
Prior to this I could say, Alex play XYZ in the Bedroom, which was grouped with 4 other rooms, and everything would fall apart. All groups lost.
Pointing fingers at 9.x b/c this seemed to develop after the most recent update.
Yes, Sonos is now using Alexa Groups, which causes the old group functionality to fail sometimes. See this link for details:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/an-overview-and-explanation-of-the-new-support-for-alexa-grouping-6817788
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/an-overview-and-explanation-of-the-new-support-for-alexa-grouping-6817788
Ok, so I've set everything up and seems to be working fine... albeit I couldn't set up by connecting to the Google puck, I had to use cable to connect to the virgin router, it's still connected by cable to the playbar so I'll see how it goes tomorrow when I pull cable out - Using playbar just now and dont want to risk the system crashing!
One other thing, the Sonos app on phone is no longer connected to the speakers and pushing the speaker buttons as suggested by app doesn't work.
One other thing, the Sonos app on phone is no longer connected to the speakers and pushing the speaker buttons as suggested by app doesn't work.
As I mentioned before, you shouldn't connect anything -- other than the primary Google puck obviously -- to the main router.
A Google WiFi mesh doesn't let you put their system into 'bridge mode'. This means it contains its own router, so all the Sonos components and their controlling devices must connect through the Google kit, not directly to the main internet router.
The network is broken into two subnets by the integral router in the first Google puck. Sonos controllers and players have to be on the same subnet. Wiring the Playbar to the VM router puts it (and the rest of the Sonos system) on a different subnet from anything attached to the Google WiFi such as the phone. You must wire Sonos to a LAN port on a Google puck.
The network is broken into two subnets by the integral router in the first Google puck. Sonos controllers and players have to be on the same subnet. Wiring the Playbar to the VM router puts it (and the rest of the Sonos system) on a different subnet from anything attached to the Google WiFi such as the phone. You must wire Sonos to a LAN port on a Google puck.
I hear what you're saying Ratty, however Sonos couldn't find anything when connected to the Google puck. I tried connecting to the puck which is directly connected to router and also to another one which doesn't have wired connection to router, neither worked unfortunately.
If you have your Sonos plugged in hard wired to Google puck you need to be sure your controller device is also using the wireless from the google device. And you can't hook anything to your main router.
If you keep your Sonos wired to the VM router you will only be able to control it when you connect your phone to the VM router's WiFi.
If you want to use your phone on the Google WiFi your Sonos must be wired to one of the pucks.
If you want to use your phone on the Google WiFi your Sonos must be wired to one of the pucks.
Ok thanks both, I've unplugged the playbar from the router and plugged the speaker in bedroom into a Google puck.. Working again. Many thanks for your time
Just a wee update. Sonos is not working again, can't find the speakers- and that's with one of them plugged into a Google puck. Looks like I'll have to get a boost and connect to that, hopefully it'll be able to boost signal enough to reach kitchen, it would have been great if each Sonos speaker also boosted the signal.
I suggest you give Sonos a call. There is obviously something going wrong with your network.
Hopefully that should help significantly. BTW you don't need to set up from scratch. Just wire the Play:3, and wait 5 mins or so for the system to switch over to SonosNet mode (i.e. its own radio mesh).
Then go to Settings/About My Sonos System and check all the devices say "WM:0" (SonosNet mode). Finally, go to Advanced Settings/Wireless Setup and remove ("reset") the WiFi credentials from the system.
If you do get any glitches you can always try a different SonosNet channel, again in Advanced Settings.
Hello Ratty,
Thanks for your help above, I think I've got all my speakers working consistently now on the Google pucks so all the Sonos speakers work across the house - really appreciate you taking time to reply. The only time I find an issue now is if my android phone or tablet occasionally connect to main router rather than the Google net, I fix this by going to another room away from main router, forgetting network and then reconnecting- this brings my phone etc back onto the google net. I guess I could fix this too by renaming the google network to different name from the main router net
Anyway, thanks again.. I'm up and running!
Alternatively just disable the WiFi in the VM router. In fact there should be an option in the router to simply enable 'bridge'/'modem' mode, which you can use since you already have a router in the Google kit.
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