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newbie

  • November 14, 2022
  • 2 replies
  • 46 views

Hi 

I have just picked up my first Sonos one. I intend to build on them in the future.

I thought I was logged on it but now realise I’m not fully I don’t think. I’ve entered my email and password etc but this unit was used in the shop so sometimes asks for a password with a different email I don’t know. 
how do I change it to mine 

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2 replies

jgatie
  • 28192 replies
  • November 14, 2022

  • 19684 replies
  • November 15, 2022

After factory resetting, follow the instructions to set up a new system:

https://support.sonos.com/en-us//article/set-up-your-sonos-one