I read the above three or four comments and I don’t understand. Is Sonos going to a subscription service any time in the future? I think that might be what I’m understanding. 

Both the quotes from Sonos in the article and the Sonos rep in this thread answered “No” to your question, I’m not sure how you interpreted it any other way. 

Thank you for your clear and direct answer. I’ve reread the responses and it is more clearer. Sorry for jumping the gun. 

How long before Sonos fixes this crappy service? The original app worked fine. Now it’s nothing but delays, crashes, and frustration just trying to play some tunes man. Everything is slow. Like when I try to change a song, or skip, or something. Hate it. I hate wasting all my time and my whole life to play a song. This is the future man…the brains over at Sonos are living in the Stone Age. Fix it! The issues have been known to you for a very long time. Little crappy tweaks don’t work Mr. big-shot CEO. Don’t send me wha-wha about how you care and are working on it. Just f’n fix it. 

When on earth will you at Sonos be able to provide us with a stable S2app / system? We are waiting, waiting, waiting!!!! Improvements so far are not god enough! 

I think my app is up to date but it is still awful. 

• occasionally the app fails to locate my system 
• terrible lag. The app opens and reports nothing is playing on a device - but I can hear it so I know that it is. After 10 seconds it sort of catches up and reports what is playing 
• another lag problem. Pressing the stop button can take 10 seconds before the sound actually stops. This can lead to repeat presses which then negates the original command
• so generally it is less frustrating to not start and stop anything on the app but simply go to the device and press a button. Progress? 

Was an avid Sonos fan but no more. Not just the app issues but Connect Amp hardware issues have made an expensive £500 purchase a few years back a total waste of money. Roam is a poor product. I have two but battery life on one was next to useless. Then one died (probably the one that kept running out of battery) as I wasn’t using it enough and a totally flat battery can prove fatal. Fortunately I was within warranty but the returns procedure was terrible. 
 

I will stick with what I have but don’t intend to buy any more Sonos products. Real shame 

See also this Update post on 2 household’s experience with this awful roll-out.  Pg 151 Dec 10 9:40 PM PST

I'm with you, take look at my reply in another thread about using QoS, it might just have saved my mind with the shocking delay rubbish, like you, I just want to play some music in my house, not rocket science.  Try QoS, with luck it will get you back on track a bit at least. Good luck

just checking in to remind Sonos mgmt how much they screwed up the app…no idea why any of the decisions makers are still employed, up to CEO who signed off on this s***show…

Moderator Note: Modified in accordance with the Community Code of Conduct.

I just found out yesterday that Alexa can’t communicate with my Sonos system as it used to.

Another thing yet to fix in this wonderful app!!!!!

Could be worth checking the settings in Alexa as mine started behaving badly with Sonos and when I checked I discovered some settings that were either new or had somehow been reset.

I cannot find all of my rooms and speakers since updating. This has never happened before. Did all of the things and still no luck adding components. 

Indeed !  and now we’re end of 2024 and it takes still a hide and seek trained German Shepard Dog to find the alarm settings in iPhone App and I suppose the dam same NIGHTMARE with its Android App.

Why couldn’t SONOS dev. simply re-add the handy alarm clock icon on the main page of the GUI ???

And WHY is it that every time after opening a sys settings menu all the speaker group connections are LOST ???

But obviously at SONOS (where I am pretty sure that 7% of the Software dev. are NO idiots or morons) the slogan prevails:  WHY make it easy for users, when they can spend hours to experience the wonderful labyrinth of dozens of interconnected GUI-puzzles only in trying to find the ALARM menu ?

After 6 or 7 years of being perfectly happy with my Sonos Connect and Play 1, I decided I wanted to extend my system by getting another speaker. One thing led to another and I finished up replacng the Connect with a port and gaining an ERA 100. That also meant that I’d have to ditch the S1 app. What a massive mistake that was. Now as well as being more than a little annoyed that SMB 1 is no longer supported(a company that actually cared about it’s customers good opinion might have pointed this out clearly somewhere) I find the new app practically unusable. When I studied and practiced UI design I was taught that one of the most important things you could have was easy and intuitive navigation. Anyone noticed that feature in the app? I certainly haven’t.. Where are my playlists, how do I add songs to them? From being a satisfied customer who would have recommended sonos as a solution to anyone looking fo a way to integrate all of their music sources and fairly easily manage them, I’d now tell anyone considering to sonos to forget that name and run.

Last week, I was on a phone call with Sonos Support for about 90 minutes to get my iTunes playlists XML files directed to my Sonos library.

After 90 minutes of taking control of my PC the tech was not able to move the missing playlists.  The tech was going to elevate my issue to the next level, and said that the “next level” will contact me. THEY HAVE NOT CONTACTED ME…..

Also, he suggested that I contact Apple support for assistance. Since I am not a computer programmer, coder or tech guy I requested an outline of the corrections he attempted.  He said he would send an email.  HE HAS NOT SENT THE EMAIL….

So for those who think Sonos Support will assist you, forget it. You are on your own! 

If you have access to the Windows Controller App, go to the Manage menu and put the path in to the iTunes folder under Music Library Settings. I can’t remember if it walks you through the path to find this folder. My iTunes folder is on my NAS drive so mine would be different than the default path. This is all I can remember.

John, 

Thanks for your response. Unfortunately I have no idea how to “put the path in to the iTunes folder under music library settings.”  I’m in over my head on this process of identifying files to move into sonos.

man the app seems to have gone backwards again.

it was semi useable for a while, now I have nothing but lag if it even works.

it just took over a minute to turn the volume down on the speaker in my kitchen.

Sounds like your mobile app lost its connection to the player - maybe try disconnecting/reconnecting your mobile controller device from the WiFi network and see if that might fix it for you.

The point @gerry123 makes is often so OVERLOOKED by these forums and especially Sonos’ management.  They gutted support departments several times over the last couple of years and farmed it out to 3rd party, off-shore, contracted CS companies.  The same script readers might help you with your Comcast connection one minute, then your Walmart purchase, then your deeply technical and now broken Sonos app/system. 

We used to be able to get excellent support from tier 2-3 actual Sonos employees in Boston and other cities.  Those people are gone!   This is what happens when the company only cares about quarter to quarter investor expectations and outrageous C-Suite bonuses and NOT the very people who pay the bills - WE THE CUSTOMER!    

I’ve tried over and over again to get decent support and it’s just a nightmare.  I just wish those on these forums who are often VERY HELPFUL would stop defaulting to “just contact Sonos support” and all will be well.  It’s just not true for the vast majority of issues.  

Sonos sold us all out, and now we have to try to pick up the pieces as they go merrily into the next round of new products without fully fixing the mess they caused in May!!! 

Lump of COAL in your stocking this year P.Spence.  

App is totally unusable. I regret I've bought Sonos. First you've to get rid of your good equipment because it's not working with the new s2 app. Now we've trouble for months with the app which is much worse then the previous. Is there a way to get our money back. Then i switch tomorrow to Bose.

I’m not seeing that many issues with the Sonos App. I have much more trouble with the new iOS photo’s App, which I really struggle with, but the Sonos App seems to be fine (attached) .. if you want to move to Bose, then just sell your stuff on eBay, or any such similar site. My son might end up buying some of it if you live in the U.K. I think he’s after a cheap(ish) Sub (gen3).

It's a disaster. I thought it had improved recently, but I spoke too soon, probably more in hope than belief. I have recommended Sonos to so many people over the last 8 years, but no more. The human technology interface has shifted to the tech believing it is infallible, it is not, it just doesn't work!

Have you spoken to Sonos Support? - if your Sonos setup is not working, it might just be an mDNS/SSDP multicast issue, perhaps? The Staff maybe able to assist you to resolve that sort of matter. Here is their link (if you’ve maybe not yet gone down that route):

https://support.sonos.com/s/contact