Sonos also did not tell me they are moving everything to the cloud. When I started with Sonos many years back I always had the impression this is my local network. There are similar business models like “roon.app” so the idea is not far off. Though, you are right, they did not announce something like this.

On the topic, I have 10 Devices from Sonos and the app is broken for month. There was a promise to fix it quickly, but the bad software quality continues.

Sonos is no company you can trust any longer with high quality.

Honestly, I used Wireshark and wrote some JavaScript today that lets me turn my volume up and down without going through the cloud. This is ridiculous that I have to do this.

Sonos, roll back this broken stuff, go privacy first and don’t force the cloud on us. 

PS: I don’t blame the development team, and I also had great experiences with the people on the support line. To me, this is a clear management failure and they should take responsibility for this desaster today.

I’m not sure, but reading between the lines of many posts, I just don’t trust Sonos anymore. Just think, they could disable their equipment and force users to pay to listen. That’s if they ever get their app working. So as a test, I unplugged my modem from the network (my modem and router are separate), power cycled my office Play:3 (so it would lose its stored playlist), and was able to play my stored music all around the house with no Internet connection. So that’s good. Only because my music resides on my WD NAS Drive. 

How do you see your play3 without network ?

 He has WiFi from his router.  Just no internet as modem unplugged.

I know, it sounds confusing but I tested this a few years back when I lost my Comcast connection for a week. I noticed that I was still able to play all my music, since I’m not relying on outside sources for my music, mainly because I have no music subscriptions and all my music is stored locally. It works autonomously, as a term we used in telecommunications. From all my reading of posts, I probably am one of the few who does my music this way. And MoPac hopefully explained this to help your understanding. 
Now I might have one or two songs in one of my playlists that are from Amazon Music. I’m sure that when I come to these two songs, they wouldn’t play, since I don’t have cloud access. I’ll have to give that a test one day and see how the playlist behaves. 

Thx, but still confusing. You nas is on the local network so must do the sonos

Yes, that is correct. I never really thought much about this before, but since I have my own locally stored music (on my local WD MYCloud NAS) I can sit at my desk, in my office and see all my Sonos devices through my router, and, since I don’t subscribe to any outside sources, like music services, like most users do, I can still play my music. As long as it’s on my NAS drive, which is on my home network. So you could say I’m a little limited, but maybe because I’m older and do things the old way. I only play what I own. 
One more thing, I also have a couple of devices directly connected to my router via switches. I did this a few years back when I was having difficulties with the far reaching Sonos SL speaker in our Kitchen, but since connecting these devices, and using SonosNet, I don’t have problems in dropping out my Kitchen speaker anymore. Someone in this group mentioned that Sonos is phasing out SonosNet, but I still get WM:0 on most of my devices when I use the About My Sonos System from my Windows PC controller. WM:0 means wired setup. 

S2 app crashes before the app opens (on the splash screen) every time. iOS 18.0.1, iphone 14 Plus Max. This has been true through the last four app updates.

I haven't seen a post on this subject; should I delete & reinstall the app? Some functionality would be better than none at all.

Thanks

I’d think so, there have been no other reports of this issue. And the Sonos ‘system’ lives in your Sonos devices, not the controller app. Deleting and re-installing , as long as you ‘connect to existing system’ when prompted shouldn’t be an issue.

For what it is worth, I think that an app crash when starting means the app can not reach your Sonos system at all to initiate anything. You may want to ensure that your device is connected to the same subnet as the speakers, and has no work profile / VPN / Virus Protection / Port Blocking software on it. And most importantly, you may want to call Sonos Support directly to discuss it. They may be able to figure out why it is crashing. 

Does anyone know how a Sonos system choses which device operates as the “Controller”?

Also, if that device fails (as mine has multiple times) does it take back the “Controller” functionality when it comes back on line (assuming that another device has taken over)?

I have a new Port (that I have already swapped out with a second brand new spare Port), which has also been changed to a new Ethernet cable on a different Ethernet switch in my network with Wi-Fi turned off, that keeps going of-line (and stops responding to Pings) that recovers each time it is power-cycled.

It consistently shows up as the first device listed on the “About My Sonos System” page on the Web App.

Any ideas?

As to the first question, as I understand it, the ‘controller’ of the music stream is the first ‘room/device’ in your group. This means if you’re starting a stream, it would be controlled/streamed to the first device you chose, and then be broadcast from that device to any ‘grouped’ device. So if you starting with room X (or it is first in the ‘group’ your playing to) and then group room Y, the controller / distributor of the stream will be the X device.

As to your second question, I’m less sure. Unless you stop the stream, break apart the room grouping, and restart the stream from room Y, and then group room X, I wouldn’t think there is any ‘fallback’ in this process. 

But it isn’t the first device shown in your ‘about my system’, but the device you chose to start the stream on. 

https://eu.store.ui.com/eu/en/category/all-new-integrations/products/upl-amp

Won’t be long until Unify is in this market also, and they actually build stuff that works.. :-)

I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features. 

It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this.
 

But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.

I wish Sonos would try to get back to what it originally was - a high quality product with  high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent. 

I’m not familiar when Sonos forced everyone to purchase new units? To my recollection, many Sonos units operated either under S1 or S2. All of my units continued to operate as they had before under S1. Those that were capable, I decided at a later point to move to S2. The only devices I owned at the time that couldn’t run on S2 were the first generation of the PLAY;:5, I’ve been running all my PLAY:1s, PLAY:3s, PLAY: 5s (gen 2) and PLAYBARs under S2.

As far as I’m aware, there are only three devices that Sonos no longer supports, two ‘remotes’ (the CR100 and CR200) and the iPod connection device, which was, if I recall properly, a 30 pin device (ancient method of Apple connection), but all speakers are still supported using S1, even the first speakers Sonos released.

Would you be so kind as to correct me with data about which devices Sonos ‘forced’ a new unit for?

Probably referring to the ill conceived and ill fated recycle program. 

That was optional as well, and did not force anyone in to purchasing new speakers at all. You could certainly chose to stay on S1 and all speakers would still work, as I did with the PLAY:5gen 1 I had.  

Maybe I’m wrong, but I haven’t seen an IOS app update in a while. And today is Friday, so nothing is going to happen for at least five more days. 

...and no communications from Sonos to explain what is next and when it will appear.

26th Sept was the last one, which along with the release on 23rd Sept, were quick fixes to issues introduced on the ‘main’ release on 19th Sept that itself took over 3 weeks to gestate as I think it hit the release of iOS 18 for those brave enough… 

No speaker firmware updates since July as we impatiently wait a fix for the knackered indexing… 

Sonos does not seem listen to any thing in the community and correct the issues.  All we end up with are "work-arounds" by comm members.  Sonos used to be a cool, fun brand 6-7 years ago, but now?  The product quality no longer leads the market, it's just another brand, and the customer centric focus?  Non-existent.  Responsiveness?  Non-existent?  Creating value for the  customer that can't be found anywhere else?  I'll let you answer that one yourself.

Sent this to investor relations and the CEO email that will only get the form letter response but… the damage has been done.  You can’t earn back your consumer respect after what has happened these past five to six months.  You’ve literally destroyed your customer loyalty and confidence.  A well delayed letter from the CEO admitting his mistakes while he lays off the employees who he led into this mess is a shame.  The app is still constantly asking you to log back in.  Speakers still cut in and out while making room or group changes.  The app still sucks compared to the prior one.  All to promote some headphones which are bombing?  Where were the product managers and QA team and testers and field expertise?  They’ve admitted to the mistake but what a drastic one.

And then to lay off staff because of your poor leadership???  The company culture has got to feel awful.  

It’s too bad there isn’t a large investor who wants to take a stake in the company to turn it around and throw out the board and exec team.  Maybe it was a mistake to go public in the first place and someone needs to take it private again.  Seems like Sonos was a lot better before it was publicly traded. 

Anyhow - former customer and former investor who has zero interest in this company anymore.  Without a massive leadership shakeup nothing will change. 

God your app is got some issues…..  once again!  Why can Sonos dev not just fix their app, vs rolling out new versions that just break things.  I try and use it to relax and get away from this kinda crap at work… but Noooooo, can’t have that now can we?

Having aired my grievances a few months ago about the abysmal performance of the new app and followed the posts on other people's experience I perseverred!! It's only fair to say that as of the last couple of days/week it is performing much better. Vol control is responsive, not cycling. App opens and recognises my system. Room selection works as expected! Playlist and streaming services work, Radio runs well, without the adds! Still a little hesitation to say all is good (somtimes when changing radio station it will change the channel icon to the requested station but the station tranmission remains as was - minor workaround is repeat the request, hopefully this will settle down soon) There is hope! 

Its Working Fine on my side

It seems the problems never end….Investigating - We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to browse or search Apple Music content in the Sonos app until it’s resolved.
Oct 15, 2024 - 23:45 UTC