Question

New SONOS App - Feedback


Userlevel 7
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In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.


1918 replies

Userlevel 7
Badge +8

I’m not sure it is the app at fault. It works very well for me. I feel it’s more a change in the way the speakers communicate with people’s home networks and then onwards to the app. The app is the same for everyone - the only varying factors are people’s speakers and networks/wifi/routers/mesh and device on which the app is installed.

What I find odd about all of these “new” network issues with the Sonos eco system is that most of us are not network specialists and as such we have standard “out of the box” solutions that are delivered by our ISP. The most significant variation between us is probably the other devices that we have in our homes.

I agree that there are likely changes being implemented to the speaker operating system that are causing some of the problems but these are “invisible” to the average user which is why the focus is on the App.

I do believe that there is something fundamentally wrong with the design for this new Sonos App/OS though. Until the last update I was one of the “lucky” ones who could use their local library albeit with restrictions. The latest update wrecked that for me so I’m hoping this weeks update will fix it.

Userlevel 7
Badge +13

I’m not sure it is the app at fault. It works very well for me. I feel it’s more a change in the way the speakers communicate with people’s home networks and then onwards to the app. The app is the same for everyone - the only varying factors are people’s speakers and networks/wifi/routers/mesh and device on which the app is installed.

What I find odd about all of these “new” network issues with the Sonos eco system is that most of us are not network specialists and as such we have standard “out of the box” solutions that are delivered by our ISP. The most significant variation between us is probably the other devices that we have in our homes.

I agree that there are likely changes being implemented to the speaker operating system that are causing some of the problems but these are “invisible” to the average user which is why the focus is on the App.

I do believe that there is something fundamentally wrong with the design for this new Sonos App/OS though. Until the last update I was one of the “lucky” ones who could use their local library albeit with restrictions. The latest update wrecked that for me so I’m hoping this weeks update will fix it.

I completely agree. The update has screwed a lot of systems that were working, and no-one should need to have any network expertise to get it working. I’ve said before the operation of Sonos should be seamless and almost invisible, not this monster yelling in people’s faces. 
But per my post, I do have a sense that the app itself is not at fault, especially as it is just a means of controlling the functions and settings on board the speakers.  

Userlevel 1

Rhonny

 

I am sure it is the App because nothing else has been changed.   I am lucky enough not have speakers,  but have only the Port.   I am able to reach a only BBC Radios 3 and 4 plus one or two other stations,   but none of the German or French classical radio stations with the new App,   which I always accessed without any problem.   I have received no satisfaction from the offers of help from Sonos people and the first time I tried to call after waiting for over an hour,  I was not even told it was a problem for most users.

I am looking at Bluesound as a substitute for the Port.

After two months of Sonos claiming they are working on their App,   I cannot see how they will  fix it.  

Userlevel 7
Badge +8

@Rhonny I think we are in danger of agreeing 🤣 The App is part of the problem but it is not all of the problem, the speaker OS is clearly an issue as is the development process that Sonos are following. Environmentals will also be a factor and I would say that the “messy” code they wanted to replace was a “mess” in part because of having to code around idiosyncrasies they found and fixed in the old app.

There is a reality with coding about “messes” and that is they happened for a reason.

Userlevel 7
Badge +13

@Rhonny I think we are in danger of agreeing 🤣 The App is part of the problem but it is not all of the problem, the speaker OS is clearly an issue as is the development process that Sonos are following. Environmentals will also be a factor and I would say that the “messy” code they wanted to replace was a “mess” in part because of having to code around idiosyncrasies they found and fixed in the old app.

There is a reality with coding about “messes” and that is they happened for a reason.

I’m delighted if we do agree. I’m not unreasonable, try to be helpful where I can (the primary reason I come on here), but I do tend to also point out idiocy/overreaction/indignation/entitlement/ridiculousness where I see it - and the act of trying to quell anger with rational thinking does often lead to accusations of being a pro-Sonos troll because I am not mirroring/echoing their anger which is what everyone seems to want…. 

New APP is so slow, takes so much time to recognize a new song selection or even changing volume while song is playing. It’s not my phone, it’s not my wifi. Something is up with this latest app that was not happening with the previous version. Anyone with similar frustrations? Any fixes?

It’s a little slow in one, or two, areas, but not what I would call unbearable, maybe it’s your LAN subnet or WAN connection that’s perhaps slow. The App here takes about 7 seconds to open and discover/load 25 Sonos devices and 18 music services etc. I’ve attached an example of what I see with the App for you to maybe compare.

My local WiFi is WiFi-6 and the WAN connection is 1GB/s d/l & 100MB/s u/l.

I’m not sure it is the app at fault. It works very well for me. I feel it’s more a change in the way the speakers communicate with people’s home networks and then onwards to the app. The app is the same for everyone - the only varying factors are people’s speakers and networks/wifi/routers/mesh and device on which the app is installed.

What I find odd about all of these “new” network issues with the Sonos eco system is that most of us are not network specialists and as such we have standard “out of the box” solutions that are delivered by our ISP. The most significant variation between us is probably the other devices that we have in our homes.

I agree that there are likely changes being implemented to the speaker operating system that are causing some of the problems but these are “invisible” to the average user which is why the focus is on the App.

I do believe that there is something fundamentally wrong with the design for this new Sonos App/OS though. Until the last update I was one of the “lucky” ones who could use their local library albeit with restrictions. The latest update wrecked that for me so I’m hoping this weeks update will fix it.

Have you seen this by @controlav ? 

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

seems that it’s probably the app and the way it communicates with your hardware and the specific types of Sonos hardware you have on your network. 


more here:

https://www.reddit.com/r/sonos/s/Dgik7id6Qd

https://www.reddit.com/r/sonos/s/h5ToWuoSzD

Userlevel 7
Badge +8

I’m not sure it is the app at fault. It works very well for me. I feel it’s more a change in the way the speakers communicate with people’s home networks and then onwards to the app. The app is the same for everyone - the only varying factors are people’s speakers and networks/wifi/routers/mesh and device on which the app is installed.

What I find odd about all of these “new” network issues with the Sonos eco system is that most of us are not network specialists and as such we have standard “out of the box” solutions that are delivered by our ISP. The most significant variation between us is probably the other devices that we have in our homes.

I agree that there are likely changes being implemented to the speaker operating system that are causing some of the problems but these are “invisible” to the average user which is why the focus is on the App.

I do believe that there is something fundamentally wrong with the design for this new Sonos App/OS though. Until the last update I was one of the “lucky” ones who could use their local library albeit with restrictions. The latest update wrecked that for me so I’m hoping this weeks update will fix it.

Have you seen this by @controlav ? 

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

seems that it’s probably the app and the way it communicates with your hardware and the specific types of Sonos hardware you have on your network. 


more here:

https://www.reddit.com/r/sonos/s/Dgik7id6Qd

https://www.reddit.com/r/sonos/s/h5ToWuoSzD

The article by @controlav confirms with, technical detail, what many of us have suggested around the architectural changes being part of the issue, Definitely worth reading. 

My chief complaint is getting connected at all to my speakers. I have the playbase, sub, 3 satellite speakers and a sonos move. At any start-up/daily, I turn the TV on which is where everything for us comes from, TV, Pandora, uTube, Spotify, everything, sound comes out of the sub, playback, 2 satellites. Adjusting the volume or getting the 3rd satellite or the move turns into a 20 minute project. I'm the first to admit this stuff is not my strong suit. But the sonos app was updated and everything s*** the bed!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Rhonny, if you truly believe they cannot fix this app, is there anything they can do about this mess? Is this it? Graham wrote that he feels strongly that people like me that are willing to jump ship are not loyal to the brand. Okay, fine! I was loyal to my ex-wife until she cheated on me and our daughter cought her. We'll, my loyalty faded.  I paid around $5k for my system and its installation. My belief is, I paid them to be loyal to me! Where are they today?

Besides, who Bata tested this before rollout? 

The CEO says he did 🤷 most others would be bound by nda. 

Userlevel 3
Badge +2

Yah...Not bloody likely!  I'll stick with the one that works. Kinda ballsy SONOS, forcing the update with what's going on that past 6 weeks.

Yah...Not bloody likely!  I'll stick with the one that works. Kinda ballsy SONOS, forcing the update with what's going on that past 6 weeks.

Then you’ll never know if it might improve things - it’s just another update on what you have already, so I don’t understand not wanting to update, its not like you’re still using the older S2 App and 16.1 firmware.🤷‍♂️

Truly the worst update I have experienced with Sonos. Have dealt with several updates that supposedly made things better but seems to be getting worse. I think they are not actually checking this out with people who use Sonos and actually testing away from the lab.  Who was the brilliant one who felt that signing in each time you open the app was necessary?

 

I am actively looking at moving away from Sonos which is a bit irritating but MUCH less than the current app. 

 

I’m not sure it is the app at fault. It works very well for me. I feel it’s more a change in the way the speakers communicate with people’s home networks and then onwards to the app. The app is the same for everyone - the only varying factors are people’s speakers and networks/wifi/routers/mesh and device on which the app is installed.

What I find odd about all of these “new” network issues with the Sonos eco system is that most of us are not network specialists and as such we have standard “out of the box” solutions that are delivered by our ISP. The most significant variation between us is probably the other devices that we have in our homes.

I agree that there are likely changes being implemented to the speaker operating system that are causing some of the problems but these are “invisible” to the average user which is why the focus is on the App.

I do believe that there is something fundamentally wrong with the design for this new Sonos App/OS though. Until the last update I was one of the “lucky” ones who could use their local library albeit with restrictions. The latest update wrecked that for me so I’m hoping this weeks update will fix it.

Have you seen this by @controlav ? 

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

seems that it’s probably the app and the way it communicates with your hardware and the specific types of Sonos hardware you have on your network. 


more here:

https://www.reddit.com/r/sonos/s/Dgik7id6Qd

https://www.reddit.com/r/sonos/s/h5ToWuoSzD

The article by @controlav confirms with, technical detail, what many of us have suggested around the architectural changes being part of the issue, Definitely worth reading. 

That article explains a lot, thanks for sharing. I mainly use the app on iOS to play streaming music/stations, I have a Sonos 1, 3, and Move. Maybe they are getting old, but worked flawlessly with the previous app, which I cannot revert back to. If the age of the device is an issue that will be phased out, they shouldn’t be so expensive, or there should be a trade-in option. Or maybe I am not the target buyer.
 

Graham (and @controlav), thanks for the article.
 

Sonos, do better. 

Lol. Update: Sonos radio station loads immediately. Everything else takes forever. 

Lol. Update: Sonos radio station loads immediately. Everything else takes forever. 

The latest update seems a lot quicker, I thought, but I guess that may perhaps come down to LAN/WAN connections locally.

Userlevel 6
Badge +5

Without the excellent SonoPhone app my local library collection of 1,540 albums would be pretty dusty by now. Sonos have sunk so low in my estimation it will be many months, perhaps years before they get back to anywhere like their pre-May ‘24 position. No more purchases until then.

#fixtheapp

Userlevel 7
Badge +13

I could be wrong, but I have this feeling that we will be served an app update today or tomorrow (at 3pm UK, 10 ET). There was nothing on Monday, and any later in the week doesn’t allow much time for urgent resolution before the weekend… But I do feel that, for customer sanity and temporary quelling of flames, they won’t leave it until next week before throwing out a few remedial tidbits...

 

My magic 8 ball says it’s definitely coming today. But I’ll let you know for sure after I talk to 1-800-psychic 🤣

I am certainly not as on top of this as most of you. In saying that, if I say something stupid, take it for face value, it probably is stupid. 

My system seems to be confused as to who is on first base, to use a reference from Abbott and Costello. I turn it on in the morning and sound is coming out of my four surround sound speakers. However,  when I try to get my move to play also, my app is telling me it's on already on and in charge (on first base) but I can't get sound out of it or change the volume on the surround speakers. All these things worked perfectly prior to the new app.

Now I'm just guessing about this but I'd be willing to bet two things, 1, there are a LOT of folks like me who have no clue what to do, or how to do it even with instruction.  2, I'm  guessing one or two of the folks on this forum do know how to fix this. 

If this were a great app upgrade and worked for everyone but me, I'd hire someone who can set my stuff right. Reading what everyone is writing here, I don't think the app is right. I think they really messed up. And I think when they get this straightened out, if, they get it straightened out that I might not need to hire somebody. But I got a lot of money invested in this equipment and it sure as hell like to use it! And, use it without having to deal with it fight with it try to trick it, (okay stop laughing) into working. 

Userlevel 4
Badge +7

Very interesting article! It gives some idea how come that the app works reasonably in some networks and not in others. Myself I was quite lucky, but I had fixed IP-addresses for all my Sonos players. Maybe that helped. Sonos users who are not computer techies are quite less like to make such configurations.

And, yes, “had” in the previous paragraph is not a typo. Since twenty minutes ago, I am no longer a Sonos owner. That was when a buyer picked up my two Sonos Five I had for sale. The rest of the stuff went quickly on Monday. Instead I am now enjoying my Bluesound system.

As I’ve said before, an important point for this move is that I had planned to replace my two old Play:3 with two ERA300, but when new app came out and I started to think on how things worked in the past, I decided to give Bluesound a try, and the test fell out well.True, that’s some money to cough up, but if you account for how much got for the old Sonos gear and also deduct the cost for two ERA300, that covers about two thirds of the cost for the Bluesound.

And with these words, I bid adieu of this thread and the Sonos forums. I you are interested in my comparison between Sonos and Bluesound, it’s on page 63 in this thread. Some people has asked me to come back to tell more about my experience, but I don’t think that would be appropriate. Unless, that is, I find so many flaws that I ditch Bluesound  and go back Sonos! But so far I am content.

Userlevel 7
Badge +13

Very interesting article! It gives some idea how come that the app works reasonably in some networks and not in others. Myself I was quite lucky, but I had fixed IP-addresses for all my Sonos players. Maybe that helped. Sonos users who are not computer techies are quite less like to make such configurations.

And, yes, “had” in the previous paragraph is not a typo. Since twenty minutes ago, I am no longer a Sonos owner. That was when a buyer picked up my two Sonos Five I had for sale. The rest of the stuff went quickly on Monday. Instead I am now enjoying my Bluesound system.

As I’ve said before, an important point for this move is that I had planned to replace my two old Play:3 with two ERA300, but when new app came out and I started to think on how things worked in the past, I decided to give Bluesound a try, and the test fell out well.True, that’s some money to cough up, but if you account for how much got for the old Sonos gear and also deduct the cost for two ERA300, that covers about two thirds of the cost for the Bluesound.

And with these words, I bid adieu of this thread and the Sonos forums. I you are interested in my comparison between Sonos and Bluesound, it’s on page 63 in this thread. Some people has asked me to come back to tell more about my experience, but I don’t think that would be appropriate. Unless, that is, I find so many flaws that I ditch Bluesound  and go back Sonos! But so far I am content.

 

Farväl och lycka till, Erland...

Userlevel 3
Badge +2

I could be wrong, but I have this feeling that we will be served an app update today or tomorrow (at 3pm UK, 10 ET). There was nothing on Monday, and any later in the week doesn’t allow much time for urgent resolution before the weekend… But I do feel that, for customer sanity and temporary quelling of flames, they won’t leave it until next week before throwing out a few remedial tidbits...

 

The release schedule is as unpredictable as the app. 

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