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Macbook Pro app sees system but then say doesn't connect, any advice please?

  • December 30, 2020
  • 3 replies
  • 85 views
O

Sonos worked fine through my Macbook (10.15.7) a few days ago but now having issues. System work fine through iPhone. 

When app opens I get the below messages. It can’t find the system so I reset the app and try to join my system. The app says it sees the system but then when I press done I get the message about a product being unplugged.

Wen looking into the system it only shows the one SL speaker rather than both (which is visible on the iOS app).

I have removed the app and re-installed. I have rebooted both SL’s. I have checked the wi-fi network and they’re all on the only one I have.

Any suggestions would be appreciated. 

Thanks (Diolch - Welsh)

Daniel

 

Best answer by outtosea

Hi Annazel S,

Thanks for that. The app now sees the system. I rebooted both SL’s and created a new system and it now works on the Mac.

Thanks for replying.

Daniel

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3 replies

Annazel S
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  • Annazel S
  • Retired Sonos Staff
  • 1604 replies
  • January 1, 2021

Hi @outtosea.

Thanks for reaching out and welcome to the community! Let me help you figure this out.

Try to verify and configure any existing firewalls or third-party anti-virus/firewall combo that may prevent the controller to connect. Information on configuring OS and third-party firewalls to work with Sonos can be found in this article: Configure your firewall to work with Sonos

 

To better understand what’s going on, kindly submit a diagnostic report through the Sonos app using the said computer. Normal menu directions do not apply when in this state, there will be a More Options button (as shown on the above image), then Submit Diagnostics, it can help track down the issue if there is one.

 

Let us know how that goes.

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  • outtosea
  • Author
  • Contributor I
  • 1 reply
  • Answer
  • January 2, 2021

Hi Annazel S,

Thanks for that. The app now sees the system. I rebooted both SL’s and created a new system and it now works on the Mac.

Thanks for replying.

Daniel

Annazel S
Forum|alt.badge.img+16
  • Annazel S
  • Retired Sonos Staff
  • 1604 replies
  • January 2, 2021

Hi @outtosea.

Thanks for your response and update.

It’s so nice to hear that the issue was now resolved and I appreciate your effort in sharing with us the steps you did to fix it.

If you have any questions or concerns, feel free to let us know.

Cheers!

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