A week or so ago the Sonos app on my OSX Mac (10.11.6) got stuck. A dialog window popped up and recommended an update. I clicked "Let's do this" and the updater got stuck mid process. Unable to quit /cancel. Only option was to force-quit.
Work around: I repeated the above process 2x and decided to get a fresh download of the 10.2 installer. Doing a fresh install from tis installer worked easily and correctly.
Mac OSX App Update 10.1 to 10.2 stuck
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As long as you "Connect to existing system" when you re-install the controller app, there's never any reason why you should fear deleting the controller. Took me a couple of years of usage before I could emotionally understand that. Now I know that the controller is only a remote control, and the true processing and system settings are on the speakers.
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