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Question

Lock screen control disappeared on Android smartphone.

  • June 3, 2019
  • 4 replies
  • 892 views

Lock screen controls disappeared a month ago and I don't have any Apple products. I asked Sonos about this and they did a diagnostic but still the lockscreen controls don't appear. Is this a permanent change? If so, why didn't Sonos just tell me that instead of treating it as a problem that should not occur?
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4 replies

ratty
  • 31405 replies
  • June 3, 2019
Are lock screen controls enabled in Advanced Settings?

  • Author
  • Contributor I
  • 2 replies
  • June 3, 2019
Hi ratty. Yes they are enabled.

ratty
  • 31405 replies
  • June 3, 2019
Hmm. I would try removing and reinstalling the controller app. When you start it, be sure to tell it to add to an existing system. You do not want to set up a new system.

By the way, which version of Android is it?

  • Lyricist I
  • 1 reply
  • September 15, 2019
Same problem here on Samsung A8 with Android 9...