IOS 17 and trueplay

  • 19 September 2023
  • 33 replies
  • 3138 views

Well i just updated to ios 17 and Sonos sent an update earlier today and still cannot perform trueplay.

 


33 replies

The update doesn't address any issues on iOS 17, and it's still not possible to run TruePlay.

I cannot use true play configuration since I started using iOS 17 (beta) and currently with the iOS 17 release. Sonos app and system completed and update now and it still does not work. 

I suspect the 15.8 Sonos update was likely put out to support todays launch of Move 2 (as a guess) so we may have to perhaps wait for another update for Trueplay to work with the newly released iOS v17.

Yes, there are multiple threads about iOS 17 stopping the ability to run TruePlay, at least temporarily. 

I cannot use true play configuration since I started using iOS 17 (beta) and currently with the iOS 17 release. Sonos app and system completed and update now and it still does not work. 

What does that have to do with TruePlay?

May have spoken too soon. I can start truplay on both my iPhone 14 and iPad mini on iOS 17 but both fail with a too much background noise error in the first sitting test. Room is super quiet.

Anyone else experiencing this?

As of today (Sept. 27) it is working again on the ERA300, including stereo pairs.  

Userlevel 1
Badge +1

I’m running iOS 17 on an iPad mini 6th gen and an iPhone 12. I’ve just updated the Sonos 2 app to 15.8.1, released today. On the iPad I can now Trueplay, but on the iPhone I can’t, being presented with the ‘coming soon’ message. 

Can’t adjust volume now with ios17
Excuse me Ba-ruuce, I was just pointing out another issue with the new os. 

Assuming you are ‘perhaps’ referring to either the iOS hardware-buttons, or lock-screen volume control - these features were changed way-back in July. See below extract from Sonos update notes…

15.6

Release date: 7/25/2023

In this update:

  • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.
  • Bug fixes and performance enhancements.

"… Apologies too for taking this thread slightly off topic by the way”.

Userlevel 6
Badge +10

Sad this isn’t working. Just picked up my first Sonos system and can’t tune it with my iPhone 15PM. 😠


Sonos will likely support true play on iOS 17 before they add support for the new iPhones. IIRC iPhone 14 support was added in Dec 2022. 

There is an update in the Sonos app now that resolves this issue 

I believe it’s only for certain carriers. AT&T does not have a fix yet. 

I have an iPhone 12 on iOS 17 and Sonos app is on 15.8.1 but it’s still saying it’s not supported by Trueplay. Why are some people on iOS 17 able to use it but not others? That seems pretty strange, especially since I have an older phone.

After installing IOS 17 I couldn’t use TruePlay and Sonos didn’t showed the connected speakers ?+?+? After a restart from my iPhone 11 Pro everything is oké now. 

Oh well at least I’m not alone it would seem. Just received an ERA300 to compliment my array of Sonos speakers and am unable to run true play after having updated my iPhone 12 to iOS 17 with Sonos at 15.8.1. :(

Still no joy for me CMO, but then nothing seems to have changed so I wasn’t expecting different results. I’m still on 15.8.1 on Sonos and when I check for updates it says Your Sonos system is up to date. I have received a minor update on iOS for my iPhone 12 to 17.0.2 but this has had no effect. 

To be clear my issue arises when I select Advanced tuning on the Choose a Trueplay tuning option: screen. Selecting this brings up the Trueplay tuning coming soon page. If I select Quick tuning then this does work.

I spoke to soon.  As of today, Oct. 10, it seems to be out of service again.  I wanted to retune the Era 300 (the original tuning effort went badly and actually boosted the already boomy, hollow sounding bass) -- only to find Truplay wasn’t available on my iphone 15 Pro Max or ipad Pro, all with the latest versions of ios and the latest versions of the Sonos app.

Sonos has yet to release an update that suggest that this issue has been addressed. You’d want to keep your eyes on the release notes

iOS 17.1.2 on iPhone 12 running Sonos 15.10 and true play tuning won’t work. Says it can’t hear one of the speakers. Never finishes. Frustrating!  Reset phone and speakers. 

You might also reboot your router, oddly enough. But if it still isn’t working, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Got my arc, base and one speakers. Happy man. I bought an iPhone 11 just to use Trueplay and it was just the job.

And now it doesn't work on iOS 17. Are we likely to see this update. Bose speaker system I think next time.

Can someone pull their finger out. People pay a lot of money for these systems, at least keep up to date

Did you not have TP tuning in place prior to these recent updates then🤔? If not, I guess you missed out by just one day. C'est la vie. Guess those few people, in the minority, that have missed out, like yourself, will just have to wait patiently until the Sonos, or Apple, engineers can resolve the issue.

Quite clearly it’s Apple that must have changed something, which in turn may have broken Trueplay, but it may even be a bug in their iOS v17 release, perhaps (who knows🤔?)

I guess the fix will be a work in progress, followed by a fair bit of testing for each individual Sonos device and the numerous combinations of devices that Sonos allows with their product range. So my own thoughts here are… that it may take a while.

I’ve been thinking about rearranging some of my system, so was curious if anyone else has tried TruePlay with iOS 17 and had similar results?  I’ll wait to move anything if the app still needs some tweaking.

 

There is an update in the Sonos app now that resolves this issue 

There is certainly nothing in the release notes about it. 

Userlevel 4
Badge +4

I don't have this issue. Updated iPhone to IOS 17 and both Sonos app and hardware to 15.8 in the last 3 hours. Trueplay is available for my system.

Reply