Answered

In the last month or so - the Android App no longer shows what is playing if started via Alexa

  • 2 June 2023
  • 2 replies
  • 54 views
C

For a year or so, I’ve had no problems asking Alexa to play ‘My Soundtrack’ or anything else. I could look at my phone and using the Android App skip etc, now I can only pause, and I can’t see the track.

 

If I start the music from the Sonos App - all works as expected - but - that kind of removes the point of using Alexa in the first place.

 

I’ve tried removing/readding the skill, doing all the usual unplugging etc

 

Anything else I can/should try? 

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Best answer by Corry P 7 June 2023, 09:59

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2 replies

D
Userlevel 2

Same Problem on Windows and iOS

Corry P
Userlevel 7
Badge +18

Hi @cskardon 

Welcome to the Sonos Community!

We are aware of an issue whereby music from certain services (Amazon Music Prime, Amazon Music Unlimited, Deezer, or Spotify) does not show the correct metadata when initiated by a third-party app or Alexa. We are investigating, but have no ETA for a resolution.

In the meantime, please initiate playback from the Sonos app, or play via AirPlay, to avoid the issue.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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