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I have one Connect which I’d like to remove to upgrade to S2.

I updated the app to Sonos S1 and downloaded the new app. If I launch the new app, it finds the system and it asks to launch Sonos S1, which I did. They system upgraded to version 11.2, but under Settings > System there is no button to remove the non S2-compatible product.

What to do? Just wait?

“remove products in S2”

 

It should have read “How to remove legacy products in S1 (to upgrade to S2)”

 

The option to remove the incompatible products is in the S1 app, under System/System Tools.

Once the Connect is out of the way, the S2 app should update the system to 12.0.

OP here.

The option to remove the incompatible products is in the S1 app, under System/System Tools.

Once the Connect is out of the way, the S2 app should update the system to 12.0.

Unfortunately that was the problem: the remove tool did/does not show up in the S1 app. 

OP again.

 

I “solved” it by unplugging the connect. At that point the S2 app updated the system. But there are further steps that need to be taken:

  1. Reconnecting the incompatible Connect prompted the S2 app to flag it correctly as incompatible. Then, you get a useful link to reset the connect to factory.
  2. Fire up the S1 app: it will complain that the previously updated components (those that updated to S2) are incompatible: reset the S1 app.
  3. Relaunch the S1 app and set the Connect (or other incompatible product) as a new system.

 

Okay, well, you can simply power off the Connect. Once it’s not visible, the S2 app should allow the system to update to S2.

If you wish you can then factory reset the Connect manually (which is what the removal tool would have done), reset the S1 app, and set the Connect up in a separate S1 system.

 

EDIT: Our posts crossed. I see you got there. 

If I don’t want to setup my S1 Connect as new, is there a way to unplug prior to upgrading the rest of my Sonos speakers to S2 and then plug it back in and have it seen as an already setup Connect with the S1 app?

I’m asking b/c my S1 Connect is tied into my Control4 home automation system and my dealer is telling me that if I have to reset it to factory default and then re-add it to Control4, it will be a lot of work to create all the bindings again, etc.

And, lot of work=lot of money I’ll have to pay my dealer to do this (eg, tie it back into my Control4 system)

 

Thank you

If I don’t want to setup my S1 Connect as new, is there a way to unplug prior to upgrading the rest of my Sonos speakers to S2 and then plug it back in and have it seen as an already setup Connect with the S1 app?

No. The Connect will still be part of the original system. Both S1 and S2 controllers will complain. 

If you're intent on preserving the Connect as is you'd have to reset everything else and set them up as a new system.

Ok thank you for the reply 

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