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Sonos 2 su***

  • none of my friends who come over can use it now
  • it’s always going out and making me reset or reinstall it
  • there is no longer a MacBook app that works with it that I can find

 

So can I uninstall S2 and reinstall S1?

  • where do I find a S1 app for MacBooks
  • where do I find S2 apps for iPhone/iPad

Thanks!

 

*Moderator Note: Modified in accordance with the community guidelines.*

There is nothing wrong with S2. Contact Sonos Support to resolve your network issues. 

If you have no speakers left on S1 you cannot go back.

https://support.sonos.com/s/downloads?language=en_US

 

If you are complete on S2 you can’t go back; at least one component on S1 is required for this.

 

Submit a diagnostic and reply here with the confirmation number; a technician will get back to you.

Maybe I should create a rental service? You could rent my Play:5 Gen 1, use that to roll-back an S2-upgraded system, then send me mine back. Factory reset the now-S1 system and you are all good again.

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