Double Scrobbles

  • 7 January 2021
  • 1 reply

 This has not been resolved. 

Sonos, please don’t ignore this and do your job. Fix this.

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1 reply

Userlevel 5
Badge +16

Hi @Zealous Ranter

Thanks for reaching out to us and letting us know about your concern.  

To help you out with this, allow me to ask a few questions to isolate the issue.

  • What music service are you using to play that station?
  • Do you see double scrobbles on Sonos app and
  • Did it help if you will remove and re-add the music service?
  • Are you using an iOS or Android device? What is the software version?
  • How about using another mobile controller?

It might also be helpful if you can submit a diagnostic report, just in case something stands out there. Please reply with the confirmation in your response. 

If you have any other questions or run into any issues, please do not hesitate to reach out.