CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

rruotolo · 2014-12-07T17:39:00+00:00

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router. I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good! HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100. How can I get the CR100 to re-join the party? I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out. When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units. I've also tried resetting the CP100 by pressing the following sequence: <left soft button> <middle soft button> <mute button> <middle soft button> <back button> ..then scrolling down to "Turn Off CR" ..and pressing the Enter button Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love. Thanks. BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Same issue with Mr cr100s. Been setup for 7 years today I messed around with Sonos system now the controllers don't find Sonos components even through connect is connected to router. Raised diagnostics ref 4895965

Hi Burnig37,

I've added the update to your system so you should be able to connect your CR100 once you've run updates on your system. Also, there are a few DNS errors showing up and a few of your Sonos units have out of date network information. If you're having any playback issues it may help to reboot your Sonos units. This will cause them to get up to date network information from your router and should help with any drop outs or connection errors.

Same issue with Mr cr100s. Been setup for 7 years today I messed around with Sonos system now the controllers don't find Sonos components even through connect is connected to router. Raised diagnostics ref 4895965

Thanks Jeff, must be brilliant working for a company who can resolve tech issues as quickly and efficiently as you guys.

Hi Burnig37,

I've added the update to your system so you should be able to connect your CR100 once you've run updates on your system. Also, there are a few DNS errors showing up and a few of your Sonos units have out of date network information. If you're having any playback issues it may help to reboot your Sonos units. This will cause them to get up to date network information from your router and should help with any drop outs or connection errors.

Hello,

I seem to have the same issue with a CR100 I just got used.

Can you help?

Diagnostoic is: 4916702

OK

As usual.

Sonos comes through...

They uploaded a new firmware and it worked!!

They will now return me to the latest....

Great as usual

Hi Kencfii,

I'm glad to hear your system is working. Please let me know if you have any further troubles getting your CR100 working.

I have the same issue with a CR100 that won't connect. Submitted diagnostics reference #4926426. Any chance I can get lit up for the magical patch? :+) Thanks!

Hi SneakyJN,

The update has been added to your system. Please check for updates and run any that you find. Once done you should be able to add your CR100 to your system.

Perhaps I should have posted here before I sent the inquiry to tech support! I am having this issue as well with a new CR100. The one currently on the system works quite well, but the new one will not connect. I have a Bridge connected by Ethernet cable, so no worries there. Submitted diagnostic report is 4931773 and the help question reference number 150924-001074. Thanks!

Hi Don,

I've added the patch to your system. Your CR100 should be able to connect once you've run any available updates. Interestingly enough your current CONTROL should not be able to connect as the patch had not been added to your system until just now. This may be due to having multiple Sonos households or some other error. Please let me know if you have any issues.

Jeff - I too found it odd that one would connect and the other wouldn't. The only difference I noted was the versions on each CR100 were different. The connecting one shows version 4.3 while the non-connecting shows 3.5. After running the update it appears everything is working well. Thanks for the help today, and a great system every day!

Hi Don,

The versions explain why one connected and the other did not. Early enough software did not need the patch. Glad to hear everything's working. Please let me know if you have any other issues or questions.

Hi All (Jeff),

Just bought a second hand CR100 and can't connect it, the CR200 does connect without any problems.

Tried the instructions found in this thread, and also connected my Play1 to the Ethernet, but the CR100 will not connect... What steps to take?

Greetings, Arjan.

Hi Arjan,

If your CR200 connects your system already has the patch. It may help to reset the CR100. You can do so by holding down the top left and top right buttons for a few moments. Once the unit reboots, see if you can connect it to your system. If you are still unable, please try factory resetting the CR100, here's how:

1. Choose settings on the CR100.

2. Go to controller settings.

3. Go to advanced settings.

4. Choose factory reset.

Once reset the CR100 will go through the initial setup process and you should be able to connect it to your system.

Thank you for replying.

Step 1 was done. After reboot, the CR100 was still unable to connect to the system. The following message is shown: "This controller is unable to connect to a Sonos component. Please try again. (1)".

Step 2. Question now is, how do I factory reset the unit? There is no option for settings. I can only select the language, and then try to connect to an existing system that does not work. Is there another way to reset. Thank you in advance. So I think I am already in the factory reset...:?

Greetings, Arjan.

Hi Arjan,

If your CR100 asks for a language it has already been reset. There should be nothing keeping your CR100 from connecting. Please send us a diagnostic report from your CR200 while it is connected to your system. Then reply here with the confirmation number. Here's how to submit reports: How to submit diagnostics.

Hi Jeff,

The number received by the CR200 is 4950919.

Greetings, Arjan.

Hi Arjan,

I've added the patch to your system. It seems like your CR200 was connected at an early enough version to not require the patch. At any rate, you should be able to update your system and connect your CR100 now.

OK funny. It still is software...

I ran the update, and yes the CR100 is now connected to the system (it also started updating).

The other controller CR200 also received an update (system is much faster).

Thank you so much for helping!

Have a nice day. Greetings, Arjan.

Hi Arjan,

That's great to hear. Please let me know if you run into any further issues.

Hello, I have what seems to be the same issue. CR100 will not connect, even after resetting to factory. It sounds like the patch solution may help.

Diagnostic confirmation # 4984370

Thank you!

Hi Dcurtis603,

I've added the patch to your account. Please check for updates, run any that your system finds, then try to connect your CR100 again. Let me know if it doesn't work.

Hello I'm also having this issue

It cr100 try's to connect

Goes to connecting please wait then fails to link up

Seems like the same as above solution would work

Diagnostics

4984678

Hi Josh.r

Your system is not patched. You should be able to add your CR100 once you run any updates that your system finds. Please let me know if you have any troubles getting everything working.

Having same issue here...getting "this controller was unable to connect to a Sonos component. Please try again. (1)". Have 1 Play1 wired and 1 ConnectAMP wired....

Thanks Jeff -- You Fixed me up!

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