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Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.



I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good!



HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.  



How can I get the CR100 to re-join the party?



I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.  



When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.



I've also tried resetting the CP100 by pressing the following sequence:



<left soft button>

<middle soft button>

<mute button>

<middle soft button>

<back button>

..then scrolling down to "Turn Off CR"

..and pressing the Enter button



Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.



Thanks.



BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine.  It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
I am also having problems connecting my cr100? diagnostic report number is 4491841

Thanks Jeff - that worked a treat. For all the disheartened folk who have spent a fortune and are having problems, I urge you to contact the Sonos Support Team. They are fast, efficient and cured my problem in a jiffy - thanks again !
I am also having problems connecting my cr100? diagnostic report number is 4491841

Good to hear John, glad you've got it sorted.
I am also having problems connecting my cr100? diagnostic report number is 4491841

Hi John,



I'm happy to hear your CR100 is connected and working. Please let us know if you have any further issues or questions.
Hi Jeff, I'm having the exact same problem. I bought a CR100 and a CR200 from ebay, and I cannot pair them. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. Could I possibly get the connection patch added to my account?
By the way my Diagnostic number is 4525654
Hi Jeff, I'm having the exact same problem. I bought a CR100 and a CR200 from ebay, and I cannot pair them. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. Could I possibly get the connection patch added to my account? My Diagnostic number is: 4525654
Hi Jeff, I'm having the exact same problem. I bought a CR100 and a CR200 from ebay, and I cannot pair them. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. Could I possibly get the connection patch added to my account? My Diagnostic number is: 4525654

Hi Shervin,



I've updated your account for the controller patch. Please update your Sonos system and you should be able to connect your CR100 and CR200. Please let me know if this does not work.
Hi Jeff, I'm having the exact same problem. I bought a CR100 and a CR200 from ebay, and I cannot pair them. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. Could I possibly get the connection patch added to my account? My Diagnostic number is: 4525654

I was able to connect my CR100 this morning, will be trying the CR200 later today. Thanks so much for your help. Will let you know how it goes with the CR200. Thanks Jeff.
CR200 connected with no problems.  Thanks again.
I'm having the same issue. Just submitted my diagnostics: 

Hi Will,



We've flagged your account for the patch. Please try to connect your CR100 again and let us know if it does not work.
Worked like a charm.  Thanks for the very speedy response!
I'm having the same issue. Just submitted my diagnostics: 

Hi Will,



That's great news. Please let us know if you have any further questions or issues.
I am experiencing the same problem. My diagnostics number is 4534894. Thanks in advance!
I am experiencing the same problem. My diagnostics number is 4534894. Thanks in advance!

Hi Jon,



I have added the patch to your account. Before checking for updates, please reboot your Köket unit. This unit is having some communication issues and is not operating in the mesh network as it should be.



Once the Köket unit is rebooted, please check for updates and run any that you find. When your system has been updated you should be able to add your CONTROL back to your system.



Please let me know if you run into any troubles getting everything working.
I am experiencing the same problem. My diagnostics number is 4534894. Thanks in advance!

Thanks for the help, works great!
I am experiencing the same problem. My diagnostics number is 4534894. Thanks in advance!

Hi Jon,



That's great to hear. Please let us know if you have any other issues.
Can you please add the controller patch to my account too? Confirmation number is 4551801. Mahalo!
I am experiencing the same problem. My confirmation number is 



Just flagged your system for an update, can you go ahead and check for updates, then try connecting again when its finished? Let us know how it goes.
Can you please add the controller patch to my account too? Confirmation number is 

I also flagged your system for an update, can you go ahead and check for updates, then try connecting again when its finished? Let us know how it goes.
I am experiencing the same problem. My confirmation number is 

All good now. Thanks so much!
I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill
I am having the same connection problems, I can't connect my CR100 but with the Iphone is everything ok. My diagnostics confirmation number is 4564973.



Thanks in advance, R. Loenhardt  
I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill

Just flagged your system for an update. Go ahead and see if that helps.
I am having the same connection problems, I can't connect my CR100 but with the Iphone is everything ok. My diagnostics confirmation number is 4564973.



Thanks in advance, R. Loenhardt  

Same for you Rebecca. Let us know if you are still having trouble.
I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill

Hi - Thanks for the quick response - esp on a Saturday morning. My controller now connects to the system (yay!) but I get the following action messages and resulting error messages . For each zone: "Zone software is new Select to update system" After I try updating any zone: "Error updating the controller Internal error (1)" What are my next steps?
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