My phone app thinks my account is under an old email address. Even when I used the Forgot Password link, it sent the new password to my newer email address. I can login fine on the sonos.com site, so it is a problem with the app. The message says "Sign in with the account used to set up Sonos". How can I fix this?
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You can easily transfer your Sonos to a different account. Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > Account Settings > Transfer Sonos to a new account
Thanks very much. I found this with a Google search also. I didn't realize the devices keep the account email from the time they were set up.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.