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So the ZP-80 sounds clean and if it comes on can play well for an hour or after few minutes will drop out for half a second every few seconds way about 10 times and then go silent.  Might stay silent for a very long time and randomly jolt in a few seconds and then gone again.  Sometimes it fades away quickly but less often.  Rapid wiggling of the App volume can sometimes make it start to work whilst the volume is being agitated but stops and indeed fades away as soon as you stop doing that.

Loud gain doesn’t improve anything or jar it into working and it doesn’t behave like dry joints. 

 

I have read through forum topics and have done a hard reset on the ZP-80.  Turned off the router and all devices and then turned the router on first and the Sonos’ afterwards.  Have altered MAC addresses and DNS of nearby Xbox.  Not getting anywhere.  A 2nd ZP-80 plays mostly fine. 4 other Sonos devices are solid.  ZP-80 was 1m away from the router through a wall.  Moved it 3m away to try proximity issues.  No change.

 

Diagnostic report: *Moderator edit: obscured for privacy*

Music was streaming from FIP radio during the diagnostic.  ZP-80 was low level, lower than set volume, and sputtering/dropping out whilst playing clearly through a 2nd ZP-80 on an ethernet cable and a Sonos One about 15m away from the router.

Local Wifi scans show my router to be the strongest signal by far, any external routers on same channel are far enough away to be effectively attenuated down to no concern.

Connection 250Mbps down, 25Mbps up

Help!

 

Thank you

I think that there is a hardware issue. If you are the DIY type, disassemble the unit and look for bad solder connections. If the unit is not currently wired to the network, wire it as a test.

Are you running S2 on it (can’t recall if even possible on a ZP80)?

S2 on the oldest hardware does exhibit this very problem.

No, not using the S2 app as it would brick the ZP80s

So it’s effed then.

My ZP80 got an update and now it behaves as described by starter. I think that this is a bug in the firmware and not a HW failure. I run my ZP80 on wired Ethernet.

I contacted support and their conclusion is that the ZP80 "has reached end of life". 😡

The suggested solution was "buy a new device". That want happen. The Sonos policy is that they do not repair anything out of warranty, but you can buy a new/refurbished unit for 30% off. So much for green economy . It's a shame.

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