unstable stream and devices, services disappearing , reappearing, unable to finish a configure -SOLUTION

  • 21 February 2022
  • 1 reply

I recently had days of my devices disappearing from the app, only to reappear, my radio music stream dropping out , and when trying to reconfigure it failing to find server and new devices etc ..tried all the suggested fixes to no avail. Having a long look at things as aeverething was originally working fine and this only started to occur out the blue with no changes to my sonos or my network i had to look down teh lines of wifi interference, but not seeing anything with my other network devices. But in teh process i founf=d teh the follwoing. My router wifi network is a a BT smart hub, which select the wifi channel best for my enviroment autoselect a channel that least interferes with other neighbouring networks, in my case when i checked it was channel 11. BUt when i check teh app on my iphone the SOnos was set to channel 6 ( settings, systems, network , Sonos channel = 6).. I changed this to channel 11, and all my instability , access to server to update, disappearing devices have been resoved.. my guess is my router was original on channel 6 but a new nearby network appeared and bumped mne to channel 11 ( as my router auto detects), but the app didn’t change but remained on channel 6. ( sorry if this is too technical for some). So problem resolved, So try checking  sonsonet channel in app is same as router wifi channel .. hope is helps others, i was lucky i knew my network was originally stable and something had changed . Originally went down the lines of thinking it was a software update ( my devices were a mix of S1 play1 products updated to S2 firmware, and S2 products running ofn the S2 app), that left only other thing that can change was the network.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Glad you were able to figure out this issue. It’s certainly one of the reasons many of us suggest turning off the ‘auto channel’ function on a router.