Skip to main content

trouble with reseting play 5 gen1

  • March 20, 2021
  • 3 replies
  • 618 views
F

Hello everyone,

I just purchased an extra sonos play 5(gen 1) second hand for my system (I have 2 other play 5 and one play3, all gen1), I’m trying to factory reset it but I cannot get the light to blink white and orange. When I plug in the spreaker, the white light goes on for 5 seconds and then turns itself off after. It does that wheter or not I attempt to do a factory reset.

Of course the sonos app does not recognise it, even when plugged directly on the router.

Any help would be very appreciated!

thanks,

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

G

Have you followed these steps to factory reset the speaker? https://support.sonos.com/s/article/1096?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
F
  • fmaza
  • Author
  • Contributor I
  • March 21, 2021

Have you followed these steps to factory reset the speaker? https://support.sonos.com/s/article/1096?language=en_US


Yes indeed, hence my question here. The weird thing that makes me think of a hardware issue is that the speakers behavior does not change whether or not I keep the mute  button pushed upon plugging in the sonos

controlav
Forum|alt.badge.img+24
  • controlav
  • Lead Maestro
  • March 21, 2021

It is possible the device was deliberately bricked as a part of the original Recycle program. If you hardwire it you can use my iOS app (see profile) to see if it has been recycled or not. My app can find any Sonos device on the networkeven when they have been recycled.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Terms & ConditionsCookie settingsAccessibility statement