For 2.5 years, my Sonos subwoofer has worked flawlessly. In the past month, every few days it loses the connection to my Sonos Amp. The mobile app shows "Updating" for days next to the Sub, and shows "Unused", meaning not connected to the Amp any longer. The only way to restore it is to do a factory reset on the Sub and add it again to the Amp.
Nothing has changed with my hardware setup -- Amp with Sub, Netgear Nighthawk 7000 router with Netgear Nighthawk EX7000 extender which the Amp and Sub are connected to. I have not moved any devices (amp, sub, router, extender). I have not updated software on any devices, though the Amp and/or Sub may have been automatically updated, don't know.
I have spoken twice with Sono's tech support, and they just have me do the factory reset. During the call with the second tech, she had me move the Sub closer to the Amp and turn off the Netgear extender. Of course, it works, but that's most likely due to the factory reset. Again, everything was working fine for 2.5 years, so what changed? I say updated software in either the Amp and/or Sub has broken something, but Sonos says that's not the issue.
Anyone have any ideas what could have gone wrong and how to fix it?
I'm keeping the Sub closer to the Amp and the extender off to see what happens in the coming weeks. Of course, that means some of my 30+ devices in my house may not get a very good Wi-Fi signal.