Skip to main content

I have 5 amps (one current generation) and one old soundbar, since the App major update, I have not been able group them. I get the “Unable to Connect”.

For a brief period, I did have one update for all the units and it worked for a very short period. Then it failed again for months. Since 3 units are in one open area, it is very important to be able to group them.

 

I tried power cycling all the units, no luck. They are all upto date for the software.  If it prolongs much longer, it would have to replace all the until with alternatives.  And not get any additional Sonos in the other rooms.

I’d call Sonos Support, they can see internal data hidden from us users.

There were a number of folks in the history that were complaining, the thread seem to have stopped. I was hoping there was a fix which I missed.

I also noticed that there was an update in September, which unfortunately did not seem to fix it.

 

Unless is see a good response, I’ll give support when ai get a chance.

Update, my system starts all the time with the soundbar/amp for rear speakers in the living room, then attach the others or dining room then to the soundbar. It would always fail when the grouping includes the living room. I tried just now grouping with other amps without the living room, so far it connects.

 

sound like a connection with my soundbar and surround amp is causing a problem. Connection direct with only the living room soundbar and surround amp works.

Hmmm.

Oh, I got it to work much better. Turned out the Soundbar was not updated. I had to select it manually and update it. Auto update or even notification does not work.

 

Now is found if I put too much amp/speakers I’m a group, about 5, all speakers drops out. I could live with that limitation. I have to report this bug to Sonos.

A diagnostic and call to support can see the internal data and give you an idea of what is happening.

Trying the interference FAQ might get you there without the call.

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

https://support.sonos.com/en-us/article/reduce-wireless-interference

 

Thanks, except for one Connect, all the A mps and Soundbar has wired Ethernet and capable of wireless. Tried both.

Reply


Terms & ConditionsCookie settings