Hey! 
 

hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available.

Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. 

I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.

My diagnostic number is 276078744 and any help is awesome

edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.