Hi there @ABrasuell.

Thanks for reaching out and welcome to the community! Let me help you figure this out.

Typically, when an alarm defaults to the Sonos Chime, it's because it cannot access the music that has been set for that alarm. Normally this can be due to interference, but we will need to take a closer look. 

Kindly replicate the issue, then submit a diagnostic report through the Sonos app shortly when it happens, and reply with the confirmation number. I'd start by reviewing your system and go from there, it will help in identifying what's possibly causing the issue.

Looking forward to hearing from you soon.

Here is my confirmation number:2062811017

Thank you!

Hi there,

I'm actually having a similar issue since a few days. The alarm is supposed to play spotify, but now it only playes the sonos chime. Maybe it's related with this problem here.

I have S2 on a One in the bedroom.

I already tried to change the playlist and re-set the alarm.

If I go in the app and start the same spotify playlist immeadeatly after the alarm goes off, I have no issues there. But the alarm itself doesn't like it…

My Support confirmation number is 1718901462.

Thanks!

I’m still having this issue. It’s really ruining my mornings. I have submitted another diagnostic 875795246

Hi everyone, thanks for raising this with the Sonos Community!

For anyone using a Spotify Free account, we’re aware of an issue where the desired content will fail to play, and the alarm will instead use the Sonos Chime - we’re working to address this in an upcoming release.

If you’re using a paid Spotify account however, then this is most likely related to network issues - I’d recommend starting with a network reset, which you can perform by rebooting your router (turning it off for about 15 seconds before turning back on), followed by rebooting each Sonos device when the network is back online.

That did not work. Is there a wifi channel that works better for the speakers? I have mine set at channel 1

Has anyone looked into my diagnostic codes? It’s now been a month at this point 

The most suitable WiFi channel depends on your environment. You could try scanning your location with WiFi scanner software, like WiFiInfoView (just as an example), to find the least-used ‘non-overlapping’ channel (1, 6 or 11) and then set the routers 2.4Ghz band to that channel. I would suggest also setting the channel-width to 20MHz to provide less interference.

If using SonosNet (with one Sonos device wired) then set that channel to the least-used channel instead and set the wireless channel so it is at least 5 channels away from your router channel.

If you still need further assistance you can contact/chat to Sonos Support representatives via this LINK.

I am having the same issue with the chime, having chosen Spotify’s “Made for Me” → “Discover Weekly” which perhaps doesn’t generate?

Maybe we’re asking the wrong people? Perhaps I should let Spotify know they aren't well supported on SONOS?

Note that I can play the channel without issue through the SONOS app but the alarm will not play it.

I tried Apple Music with no issue. I also tried other playlists, some fairly short in case it was number of songs. Still no go with Spotify.

While it *might* be a WiFi issue, why does it work with Apple Music and not Spotify?

Hi @Shaxland 

We have had recent reports of issues on Spotify, but we haven’t discovered anything concrete yet. This may resolve itself in time (as in, we or Spotify fix it, and you won’t need to), though no timescale is apparent yet. If the issue persists, however, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Thanks Corry!

I was going to call for support but I will hold off for now if it’s an known issue. In the meantime, I will also share with Spotify and hopefully they can get their wheels turning on this and solve the issue or reach out to SONOS to try and find a solution the the tech staff.