Answered

Speakers disappeared from room, but still works

  • 16 May 2021
  • 5 replies
  • 167 views
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Hello all, 

 

I have my Arc paired with two subs and two Fives for surrounds. Earlier all the sudden, the Fives and Subs disspared from the System > Products menu, usually it says TV (+Subs x 2, LS+RS). 

 

I tried disccconet all of the speakers for 30 sec and also reseting my router. Strange thing is I still see the products on “About My System”, just not in products. And they still all works, but now I do not have true tone anymore and I can not adjust the EQ settings of my subs and Fives anymore. I have not tried factory ressting my speakers. 

 

Below is my network matrix and Info, any help is welcomed. 

 

Thanks!

 

 

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Best answer by GuitarSuperstar 16 May 2021, 15:46

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5 replies

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Encountering similar issue with one app controller device (phone). Sonos system is online and operational, all speakers working and connected. Accessible through other app controller devices. The subject device shows a few of the speakers but not all. Have removed system, cleared and reset app, reset speakers and local wifi. It's not a connection or wireless issue it's device specific (Android phone). Any suggestions? 

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Update 

 

Did all of the above, and rebooting the phone got the job done! 

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Unplug the affected speakers from power for about a minute, reboot your router, reset the Sonos app under App Preferences, and reboot your phone.

Thanks ! 
 

how do you reset the app in IOS? I assume just delete it and reinstall?

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Userlevel 7

Unplug the affected speakers from power for about a minute, reboot your router, reset the Sonos app under App Preferences, and reboot your phone.

"Receive with simplicity everything that happens to you." - Rashi
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Here is what my TV Room look like now. 

 

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