I just want to say thanks to Sonos for sorting me out with a replacement speaker. My play 1 gen. 1 had developed a muffled distorted sound. I reached out for help and after a bit of back and forth, they identified the problem as a well known hardware issue and offered a replacement. Now this speaker was waaaay out of warranty but they replaced it all the same. This type of service is why I have adopted Sonos throughout my house and was the second time they have stepped in to replace out of warranty speakers. So thanks again sonos – you have a customer for life here.
Sonos - thank you!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+17
That’s great news!
Thanks for sharing your experience with us, and I’m happy to see that everything is back running as it should be 
I’ve also shared your comments with those who handled the case 
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.