Hi there,
I’m a long time user of Sonos products, all the way to the first Play:3.
Lately, I updated my whole system with Sonos ones, beam, move etc… but am encountering one very frustrating issue : I updated my home wifi with an AMPLIFI Alien mesh system, that works wonderfully and provides very reliable and fast connection everywhere in my apartment, but all my speakers connect only to the main router, no matter how far they are from it, instead of the mesh point which is about 2 meters from the speaker.
This causes a lower quality connection speed, and this occasional dropouts and disappearances of the speaker from the app.
I tried unplugging the Sonos, bringing it closer etc, but nothing helps. Both access points share the same ssid and the Sonos speaker is my only product behaving this way.
I submitted a diagnostic : 17083864
Thanks for your help!