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Sonos Sonance in ceiling speakers cut out when connected to TV arc

  • October 24, 2023
  • 3 replies
  • 171 views
S

I have an Arc, LG TV, and surround setup via 2 Sonance in ceiling speakers along with a sub in our Family Room. When connecting to two Sonance in ceiling speakers in Kitchen the sound cuts in and out frequently. We do have 3 Sonos amps stored in a cupboard on top of each but I don’t assume that’s an issue given many people store their amps together. 

If anyone has any advice, please let me know.


Thanks!

 

 

Best answer by Corry P

Hi @schmooflip 

Welcome to the Sonos Community!

If you are grouping in a second room to play TV audio from the first, it is expected that playback may be interrupted.

Unlike with music which can be buffered for synchronised network play, TV audio must be played immediately to stay in sync with the TV picture - this means that any speaker grouped-in does not have the advantage of a buffered audio stream.

You can improve matters by wiring both the Arc and the Kitchen Amp to ethernet, but it still relies on going through the router and so Kitchen is still likely to be a little behind Arc in playback, and uninterrupted playback cannot be guaranteed.

I hope this helps.

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3 replies

buzz
  • buzz
  • October 24, 2023

Are the AMP’s wireless or wired to the network? Am I correct that they are in a kitchen cabinet? Microwave ovens can cause issues for nearby wireless players.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • October 24, 2023

Sometimes together can be an issue for wireless, Sonos offers options to deal with that so I’d submit a diagnostic when the issue happens again and discuss it with Sonos support.

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • October 27, 2023

Hi @schmooflip 

Welcome to the Sonos Community!

If you are grouping in a second room to play TV audio from the first, it is expected that playback may be interrupted.

Unlike with music which can be buffered for synchronised network play, TV audio must be played immediately to stay in sync with the TV picture - this means that any speaker grouped-in does not have the advantage of a buffered audio stream.

You can improve matters by wiring both the Arc and the Kitchen Amp to ethernet, but it still relies on going through the router and so Kitchen is still likely to be a little behind Arc in playback, and uninterrupted playback cannot be guaranteed.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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