Yesterday and today I have had a number of drop-outs whilst listening to Sonos Radio - radio stops suddenly and then restarts after a few seconds.
I have created diagnostic 1390421046
Any help would be appreciated
Answered
Sonos Radio drop-outs
+22Best answer by Xander P
Hi
Sorry that I can’t be of further assistance right now, but do let us know if the above steps help at all.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+15Hi
Audio drop outs are generally related to Sonos not getting enough data over the network, which can be caused by interference or slow network speeds.
If you’re running a wired setup, I’d recommend ensuring that your local WiFi and SonosNet are operating on different channels, and giving any wired Sonos units as much distance as possible from other wireless devices.
If you’re experiencing issues when playing to a group of speakers, I’d also recommend that the Group Coordinator, i.e. the speaker you start the group from, is either wired, or the closest speaker to the wired unit - this should provide a more stable connection for the group as a whole.
+22
What does it report please?
+15Hi
Sorry that I can’t be of further assistance right now, but do let us know if the above steps help at all.
+22It’s a shame that Sonos are apparently removing, or have removed, the technical knowledge of Sonos posters here.
With a large Sonos system and nearly 8 years of experience using them I am quite familiar with the standard procedures. Also, I will note changing the group controller isn’t, obviously, a long or medium term acceptable “fix”.
Why has one room suddenly started to struggle to connect? I have changed nothing else in the system. Maybe the Wi-Fi card in one of the kitchen stereo pairs is playing up?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.