This is extremely frustrating.
Installed new wifi last night - went to reconnect my sonos speakers and used the prescribed process - found an ethernet cable, hooked it up, nothing, over and over again for an hour - two different speakers same problem.
So I finally got fed up with it and reset the speakers using the hold play button while plugging it back in until green LED shows up. Hey guess what? that doesn’t work either.
I’ve tried every combination of wired and wireless to set these up on my network. “Resetting the router” isn’t really an option since my kids are e-learners.
I’m using an AT&T (Arris?) modem/router with Circle Home Pro connected that feeds to Google WiFi (3 nodes). App is installed on iPhone XR. This all worked fine prior to last night.
I have reset the speakers and the apps multiple times. When wired, it gets to the step that it says connecting your speaker and then says lost the connection and nothing can get past that step. When wireless, it gets through WiFi connection but then says the device may not appear in my system and I need to unplug and re plug the speaker to fix that. Doing so fixes nothing. I have run the process with and without removing all Sonos devices from Circle Home Plus. All devices that add to CHP are automatically “approved” until I reassign them (I have not reassigned them)
I bought these speakers because I was tired of troubleshooting Amazon’s mess. Now I feel like I’m back in the exact same boat only I spent WAY MORE MONEY on these speakers.
So. Frustrated.