Hello, I have 4 x Sonos Play 1s in different rooms.
When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.
Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library.
I'm now wondering it is something to do with my laptop going to sleep because….
My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimately won’t play the music. The error message I get is very brief, saying it cannot connect to my music files.
Surely I don’t need to have the laptop turned on (and active) in order to have the Sonos working properly?
Would really appreciate some help here - I know the Sonos system is “old” in many people’s eyes, but surely it should do these basics (or maybe it’s just user error??)
thanks
Angela