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I was gifted a hand me down Sonos Connect and I am attempting to setup the device with my account.

After factory resetting the Sonos Connect, I am unable to add the device to my account.

I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.

In addition, if I attempt to add the Sonos Connect to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.

Really appreciate any help on this.

It might be a hardware fault, as mentioned here:

https://support.sonos.com/s/article/226

However maybe give the Factory Reset another go with it wired to the router. If no joy then perhaps contact/chat to Sonos Support to see if they can suggest anything further for you to try.

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