Hi. My sonos connect disappeared from my system according to my phone app. Multiple attempts to find it/reconnect were unsuccessful. I tried turning it off and on again. That didn’t solve anything. I tried resetting it. That was a mistake! Now, I just have a flashing red light. I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.” That seems unlikely considering the connect is so old (how long has this been a known issue)? Any ideas on how I can get my connect working again?
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Well I don’t know how I fixed it, but I did. The flashing red light thing was still happening, but I just went through the add product work flow and it worked this time. No idea what I did differently.
Uhhh. Forget the above. Reseting still results in flashing red. Still having all the same problems as in the original post.
Regarding S1 or S2, the app I use is sonos 2. Does that answer your question? As far as the date on the bottom of my connect, I don’t see any such date? I do see CMIT ID: 2012DJ0234 . Does that answer? I tried factory reset (again) and this time it did not go straight to flashing red light. It went to orange, but I still can’t get my sonos set up no matter what I try. Any ideas?
Userlevel 7
+22
If a factory reset of just the Connect and then adding it as a new device to your existing system isn’t working I don’t have a solution.
Are you on S1 or S2 and what is the date from the bottom of the Connect?
Flashing red
A new (or reset) Sonos product will show a flashing red light if it is not set up within 30 minutes of powering on. You can clear this state by rebooting your Sonos product.
Userlevel 7
The flashing red light is a known issue, but the fact that you can’t connect it to your network is a completely different issue. Have you tried rebooting your router and phone and trying the setup process again?
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